Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Amazon, Grubhub partner to deliver restaurant convenience, savings

May 30, 2024

Amazon and Grubhub have partnered to streamline and make restaurant food delivery more affordable for customers. Starting immediately, U.S. Amazon customers…

Grubhub bringing Amazon's Just Walk Out Technology to college campuses

August 30, 2023

Amazon's Just Walk Out technology is now available at Loyola University Maryland, the first Grubhub-partnered campus to deploy the technology. It offers a…

GiftAMeal wins Amazon's 2023 Business Grant

August 1, 2023

GiftAMeal, a cause-marketing program that turns restaurant photos into meals for local families in need, has won $25,000 as the grand prize winner of Amazon's…

Panera Bread launches Amazon One in St. Louis locations

March 22, 2023

Panera Bread, a self-serve kiosk pioneer, is rolling out Amazon One, a palm identify and payments technology, at select bakery-cafes in the brand's hometown of…

Starbucks and Amazon open combined ‘Just Walk Out’ store in NYC

November 19, 2021

Starbucks and Amazon have introduced the companies' first joint store, Starbucks Pickup with Amazon Go, located in New York City at 59th Street between Park…

Amazon, Starbucks mulling cashierless store?

November 9, 2021

Amazon and Starbucks have reportedly discussed a co-branded, cashierless coffee shop, expanding on Amazon Go's "just walk out" technology, according to an…

What the restaurant industry can learn from Amazon

by James Shea

James Shea, director of content strategy at Zuppler, explains why restaurant and foodservice operators should take a long hard look at Amazon's model and how…

NYC Council passes ban on cashless retailers, restaurants

January 23, 2020

(Updates at 3:45 p.m. EST, Thursday with passage of bill)

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Starbucks, Amazon team up on sports documentary series

July 2, 2019

Starbucks and Amazon have collaborated on a six-part documentary series focused on the passion, emotion and humanity of European football, or what Americans…

Amazon's 13th Go store to offer self-serve Starbucks

June 13, 2019

Amazon's latest Go store, which marks the retailer's 13th Go location and opened Tuesday in Manhattan, will feature a self-serve Starbucks coffee bar.

Amazon closing down US restaurant food delivery service

June 11, 2019

Omnichannel retailer Amazon plans to close its 4-year-old Amazon Restaurants delivery service by the end of June.

Amazon leads $575 million Series G round in Deliveroo

May 17, 2019

Deliveroo, a U.K.-based delivery service with operations across Europe, announced a massive $575 million Series G funding round led by Amazon, along with…

Amazon taps Starbucks COO for board role

February 5, 2019

Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors.

Be like Amazon to win the 'Great Restaurant Market Share War'

The only way for restaurants to grow is to optimize every single aspect of their businesses.

5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Restaurants need to cement their brand with consumers now — and that means utilizing rich, mobile technology that can bring experiences similar to those of…

Amazon Restaurants, Olo partner for seamless customer ordering experience

September 22, 2017

Amazon Restaurants is teaming up with restaurant digital ordering provider,Olo, to integrate Olo clients into the Amazon marketplace.

'Look, Ma. No hands.' Dickey's franchisees using Alexa to track operations

August 16, 2017

Dickey's Barbecue Pit franchisees can manage their businesses from the kitchen via Alexa, thanks to the chain's incorporation of iOLAP's Enterprise Voice…

Amazon rolling out takeout service

June 30, 2014

Amazon is rolling out a food takeout service to directly compete with the likes of GrubHub, Seamless and DeliveryHero. TechCrunch reports: