Operations
Starbucks still winning customers with PSLs
Visits to Starbucks on the day it relaunched the pumpkin spiced latte (Aug. 22) outpaced its recent Thursday average by 24.1% and stayed elevated through the weekend.
September 10, 2024 by Lila Margalit, Lila Margalit — Content Writer, Placer.ai
It's that time of year again. On Aug. 22, Starbucks launched its much-vaunted autumn menu, including the iconic Pumpkin Spice Latte. We dove into the data to see what happened on the big day and how Starbucks visitation patterns were impacted by the much-anticipated release.
The PSL Effect
Last year, Starbucks broke with tradition to move its PSL launch from Tuesday to Thursday, earlier than ever. And perhaps due to Thursday's proximity to the weekend (especially in the age of the TGIF work week), the step has proven advantageous – generating a sustained visit spike lasting through the weekend.
On Aug. 22. foot traffic to Starbucks surged 24.1% higher than the coffee giant's daily average for the previous eight Thursdays. And the PSL effect worked its magic throughout the weekend, with visits to Starbucks on the following Friday, Saturday, and Sunday significantly elevated compared to recent daily averages for those days of the week.
Pumpkin, spice and everything nice
Since its debut in 2003, Starbucks' PSL has become part of the cultural landscape. Each year, the beverage's release generates a social media frenzy. And between 2021 and 2023, the number of people visiting Starbucks on Pumpkin Spice Latte launch day increased steadily.
Last year, the PSL visit spike reached new heights, with foot traffic 27.1% higher than on Aug. 27t, 2019 — the last pre-pandemic PSL launch. And despite Starbucks' recent challenges, visits on PSL day held steady this year, maintaining last year's impressive gains.
Nationwide Appeal
Comparing visits on August 22. 2024 to recent Thursday visit averages across the continental U.S. highlights the broad appeal enjoyed by Starbucks' fall menu. Every analyzed state enjoyed a visit bump, though the extent of the boost varied considerably between regions.
Many southern states – including Alabama, Louisiana, and Mississippi, saw only slight foot traffic bumps, perhaps due in part to the region's warmer weather, which may render the early autumn launch less compelling. (Mississippi in particular, it seems, really couldn't care less about Pumpkin Spice.) But in other areas, led by North Dakota (45.5%), Kansas (42.6%), Utah (42.2%), Iowa (41.3%), and Pennsylvania (39.5%), visits skyrocketed.
Looking Ahead
Starbucks' successful PSL launch shows that even as consumers count their pennies, people are finding room in their budgets for sweet, cozy indulgences that don't break the bank.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources. All data and graphs were submitted by Placer.ai
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