Workplace Safety in Food Service

To learn more about how workplace injuries can hurt your business and the value of accident prevention, the experts at Steritech created the below infographic.

Type: Infographic

Sponsor: The Steritech Group




How HigherMe helped this Freddy's franchise scale their hiring

HigherMe worked with Joby Management to set up their 20 locations with the Full Suite Hiring Platform to find, assess and hire the right candidates across the different positions.

Type: Case Study

Sponsor: HigherMe




5 Ways to Be SMART About Corrective Actions

Implementing corrective actions in your operational excellence, food safety or workplace safety programs is important to improving performance. When formulating a corrective action plan, remember to follow these 5 guidelines to write SMART Corrective Actions.

Type: Infographic

Sponsor: The Steritech Group


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FEATURES


Franchisees talk do-over: What they wish they knew before opening their franchise

Managing employees is a major aspect that new franchisees often don’t realize or prepare for when signing a franchise agreement. That, and the fact that running your own shop means dozens of daily decisions, are big eye openers.

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Former Chipotle, McDonald's exec: 'Leadership development has evolved'

Cultivating leadership and developing oneself is key to success, according to Bobby Shaw, a veteran executive of several brands, including Chipotle and McDonald's.


How mismanaging your labor is killing your sales

Many foodservice operators have trouble managing their labor challenges. If labor is not the concept's highest cost in the P&L, it will soon be. The "never-changing" regulations in this area certainly do not make it any easier. So what can...

3 ways technology can lower food costs

With timely insights, restaurants can optimize processes, make better decisions, and save time and money

4 ways your restaurant staff is stealing from you

Opportunities for theft will depend on the operations and setup of your restaurant, but if you think like a thief, you're more likely to recognize and prevent possible loopholes

Reader Poll: Restaurant confrontations - are they happening more often?

The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It appears to be increasing, but is that the case and if so, why?

Why training is first step in enhancing customer experience

Technology is simply a tool to help a team member better serve and connect with a customer, which can only happen if the employee is well trained in every aspect of his or her job.

A royal expansion: Kevin King crowned for Smoothie King’s quest for 1,000 stores

Meet Kevin King: the chief of development for Smoothie King, a franchise that has seen rapid growth in recent years. CEO Wan Kim has tapped King to build out the smoothie empire.

Video: Pei Wei dishes on rebranding, CEO search

CMO Clay Dover gives Cherryh Cansler, editor of FastCasual, the scoop on the chain's rebranding efforts and its search for the perfect CEO.


Why relationship building is critical for a successful franchise

Whether you're a franchisor or a franchisee there is one big common aspect tied to everyone's success: a supportive, collaborative, trusting relationship.

The pre-shift meal: Sometimes simple is best for team building

One of the easiest and most effective options for "team building" is the pre-shift meal.

Slapfish CEO urges Summit attendees to 'make your most annoying customer your best friend'

Slapfish founder Andrew Gruel responds to approximately 30 online reviews daily about his company — regardless of whether they are positive or negative. He believes that strong social media management can reap tremendous benefits and create a stronger base of customers.

How 2 fast casuals mastered training to enhance customer experience

Training can range from a couple hundred dollars to several thousand annually per employee based on the type of restaurant, location and management style of the leadership team.

Living the brand: How &pizza CEO has inspired customers to wear its logo forever

&pizza is the name of the Washington, D.C.-based pizzeria co-founded by Michael Lastoria and Steve Salis in July 2012. Since then, it's expanded to 13 locations in the D.C. area and spreading its four core values — celebrate oneness, make it personal, keep it fresh and elevate everything — as it goes.

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NEWS