How to Boost Employee Engagement and Deliver Great Customer Experiences

How to Boost Employee Engagement and Deliver Great Customer Experiences

This Quick-Start Guide provides QSRs with strategic insight into how they can boost both employee engagement and customer experiences—including actionable steps and solutions to use to speed up the process.

Type: Guide

Sponsor: HotSchedules


How to Retain Managers: Your Restaurant's

How to Retain Managers: Your Restaurant's "Moneyball" Metric for Success

Your managers are the heart of your restaurant. They know your staff. They know your stores. They keep your operation running smoothly. But restaurant managers are leaving for better opportunities at an alarming rate. Learn why theyre walking out the door, and how you can keep them.

Type: Guide

Sponsor: HotSchedules


Why QSRs Need to Use Scheduling Templates

Why QSRs Need to Use Scheduling Templates

With labor budgets constantly in flux, QSR owners and operators are always looking for ways to cut costs and grow workable profit margins. A restaurant employee scheduling solution with template capabilities is an easy and intelligent method of reducing the time it takes to build accurate schedules from hours to mere minutes.

Type: White Paper

Sponsor: HotSchedules


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FEATURES


11 ways to implement predictive scheduling without killing your bottom line

11 ways to implement predictive scheduling without killing your bottom line

Not complying with predictive scheduling mandates can quickly add up to significant penalties.

7 technologies transforming the restaurant industry

7 technologies transforming the restaurant industry

Now trending: We are in the middle of a tech revolution that has turned once imagined solutions into foodservice necessities, entirely transforming the restaurant business.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

In pictures: Global restaurant execs in London: Part 1

In pictures: Global restaurant execs in London: Part 1

Executives from 17 countries gathered in London for the 2017 Restaurant Franchising & Innovation Summit — Europe last week. The event, produced by Networld Media Group, provided the opportunity for more than 100 restaurant leaders to share advice, success stories and discuss how they moved on from failure.

The gray-collar war: 5 ways for restaurants to remain competitive

The gray-collar war: 5 ways for restaurants to remain competitive

By Gretchen Van Vlymen, head of HR, StratEx Workers in the restaurant industry are unique in that they don't fall into the standard characterizations of blue collar vs. white collar.

Franchisees talk do-over: What they wish they knew before opening their franchise

Franchisees talk do-over: What they wish they knew before opening their franchise

Managing employees is a major aspect that new franchisees often don’t realize or prepare for when signing a franchise agreement. That, and the fact that running your own shop means dozens of daily decisions, are big eye openers.

NRA 2017 in photos: Editors share top highlights

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Former Chipotle, McDonald's exec: 'Leadership development has evolved'

Former Chipotle, McDonald's exec: 'Leadership development has evolved'

Cultivating leadership and developing oneself is key to success, according to Bobby Shaw, a veteran executive of several brands, including Chipotle and McDonald's.




How mismanaging your labor is killing your sales

How mismanaging your labor is killing your sales

Many foodservice operators have trouble managing their labor challenges. If labor is not the concept's highest cost in the P&L, it will soon be. The "never-changing" regulations in this area certainly do not make it any easier. So what can...

3 ways technology can lower food costs

3 ways technology can lower food costs

With timely insights, restaurants can optimize processes, make better decisions, and save time and money

4 ways your restaurant staff is stealing from you

4 ways your restaurant staff is stealing from you

Opportunities for theft will depend on the operations and setup of your restaurant, but if you think like a thief, you're more likely to recognize and prevent possible loopholes

Reader Poll: Restaurant confrontations - are they happening more often?

Reader Poll: Restaurant confrontations - are they happening more often?

The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It appears to be increasing, but is that the case and if so, why?

Why training is first step in enhancing customer experience

Why training is first step in enhancing customer experience

Technology is simply a tool to help a team member better serve and connect with a customer, which can only happen if the employee is well trained in every aspect of his or her job.

A royal expansion: Kevin King crowned for Smoothie King’s quest for 1,000 stores

A royal expansion: Kevin King crowned for Smoothie King’s quest for 1,000 stores

Meet Kevin King: the chief of development for Smoothie King, a franchise that has seen rapid growth in recent years. CEO Wan Kim has tapped King to build out the smoothie empire.

Video: Pei Wei dishes on rebranding, CEO search

Video: Pei Wei dishes on rebranding, CEO search

CMO Clay Dover gives Cherryh Cansler, editor of FastCasual, the scoop on the chain's rebranding efforts and its search for the perfect CEO.




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Recruiting, hiring, training and retaining employees is one of the biggest challenges to a restaurant's success. Keep up with the latest trends and techniques to manage your workforce.

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