Will the falafel be fast casual's next big thing?

by Cherryh Cansler — Editor, FastCasual.com

Arianne and Scott Bennett say consumers will embrace unique food if presented to them correctly.

Why Firehouse, Jason's Deli rely on customer analytics

It's important to understand who your customers are, so you can better evaluate how to get close to them.

Why measuring social media is key to growing fast casual pizza brands

Pizza brands should turn to social intelligence to examine their brand reputation and operational performance by location.

Few restaurant concepts on Inc. Magazine's 'fastest growing' list

The top restaurant brand this year is Patxi's Pizza, No. 1215 overall and 24th in the food and beverage category.

Wanna catch a Millennial? Be disruptive

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to have functional and emotional products; we've now entered an era of participation economy, said Jeff Fromm, Millennial expert, who…

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Mexican concepts still heating up fast casual

by Cherryh Cansler — Editor, FastCasual.com

Calexico owner predicts the trend of the 'artisanal chain' is spreading to all sectors in fast casual; Mexican food is no exception.

Gluten-free is no longer 'taste-free'

by Alicia Kelso — Editor, QSRWeb.com

Gluten-free adoption had to jump the availability and affordability hurdles, and most recently figured out flavor.

Marketing 101: Why emotion is better than promotion

To build loyalty and connect with today's consumers promotion has to be built around a system of beliefs and values.

Commentary: 4 tips for designing seasonal menus

Restaurants must feature menus that display what Mother Nature has to offer all year long.

'Fancy' dining offers clues about next big menu trends (Commentary)

by Alicia Kelso — Editor, QSRWeb.com

Will grains, seeds and kale pops show up on chain menus? Possibly.

Turning 'Big Data' into big money

by Alicia Kelso — Editor, QSRWeb.com

Concerns remain about how to turn all of that information into actionable items.

Using flavor to upgrade menus

On-trend flavors can entice customers to return.

NoshList CEO: 'Mobile is about to change everything about restaurants'

by Alicia Kelso — Editor, QSRWeb.com

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

NRA Show '13: A handful of menu trends emerge

by Alicia Kelso — Editor, QSRWeb.com

Gluten free, Greek yogurt, beverages and children's nutrition are just some of the show highlights from the food side.

From the NRA Show floor: Optimism and investment

by Alicia Kelso — Editor, QSRWeb.com

Mobile, digital signage solutions on trend as the technology pavilion continues to grow.

Bread carriers help operators stand out in the crowded sandwich space

Away-from-home sandwich purchases are up because of consumer demand for lower prices, more variety, fresher and healthier items and flexible portions.

Food trucks: Full speed ahead or already yielding?

Industry experts debate the staying power of the restaurants on wheels.

Good news: Restaurant sales, unit growth, financing up

Total unit growth for the Top 100 restaurant chains was 1.8 percent in 2012, the highest since 2007.

Genghis Grill grows revenue by collecting customer feedback via mobile

by Cherryh Cansler — Editor, FastCasual.com

The chain used a solution from Improving Restaurants to attract repeat customers.