Software Resources

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

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The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

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The anatomy of a successful employee experience

Learn practical ways to design an employee experience that improves culture, loyalty, and performance. Read our guide to see how intentional employee…

Presented by Service Management Group

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The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

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6th Annual State of Digital for Restaurants

Qu’s 6th Annual State of Digital reveals top QSR and fast casual trends from 170 brands (85,000 locations). With digital growth stabilizing, 40% of brands see…

Presented by Qu

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How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

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Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

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How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

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How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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More Profitable Delivery: A 30 Day Plan

With more than 50% of household food budgets being spent at restaurants, delivery is becoming more important to many operators. Follow this 30-day plan to…

Presented by SpeedLine Solutions

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7 Days to More Profitable Delivery

The path to improving your restaurant’s delivery system is a lengthy one. But that doesn’t mean you have to wait months or even years to see significant…

Presented by SpeedLine Solutions

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Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

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Selling Value Raising Sales

5 Keys to Crafting a Successful Value Meal

Presented by SpeedLine Solutions

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Controlling Food Costs with Inventory Software

The struggle to achieve lower food costs plagues many restaurant owners. And unfortunately, this problem is only getting worse, with 90% of restaurants facing…

Presented by SpeedLine Solutions

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Enterprise Ebook

If you’re a growing multi-unit franchise looking to improve sales and optimize your marketing spend, you know how difficult it can be without a proper system…

Presented by SpeedLine Solutions

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Delivery Management Ebook

Most of your customers, used to the type of high-level customer service offered by companies like Amazon, have little patience for late deliveries, missing…

Presented by SpeedLine Solutions

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Marketing Ebook

If you are happy with the customers you have, consider this: in the competitive restaurant industry, standing still is the fastest way to find yourself going…

Presented by SpeedLine Solutions

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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