Top 6 Work Chat Apps for Small Businesses

Is your small business outgrowing its chaotic group chat? Discover the top 6 work chat apps that bring clarity, accountability, and professionalism.

Top 5 Work Chat Apps for Restaurants in 2025

Choosing the right work chat app for your restaurant is crucial. This guide rates the top 5 work group chat apps, comparing ease of use, security, and other…

The Cure for Communication Chaos: Creating a Single Source of Truth for Your Team

Stop losing critical updates in your chaotic restaurant chats. This digital clutter wastes your labor budget and causes expensive mistakes, from botched orders…

When An Employee Quits, Do They Take Your Business Data with Them?

Stop letting ex-employees walk away with your company's data. With high turnover, personal chat apps put your schedules and private info at risk. Switch to a…

How 24/7 Group Chats Are Burning Out Your Food Service Team

The food industry has a problem of an “always-on” culture that’s exhausting your team and costing your business. The good news is, there’s a simple way to fix…

SynergySuite Shortlisted in the 2025 SaaS Awards

June 20th, 2025—SynergySuite has been shortlisted for the Best SaaS Product for ERP, Best SaaS Solution for BI, Analytics and Reporting, and the Best SaaS…

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

The anatomy of a successful employee experience

Learn practical ways to design an employee experience that improves culture, loyalty, and performance. Read our guide to see how intentional employee…

Presented by Service Management Group

The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

SynergySuite Wins Two Gold Stevie® Awards in 2025 American Business Awards®

SynergySuite, a global leader in restaurant management technology, has been awarded two Gold Stevie® Awards in the 23rd Annual American Business Awards®…

Qu Redefines Restaurant Operations with Industry-First Smart Kitchen

Breakthrough platform fuses IoT sensors, energy and equipment management, and predictive insights to maximize efficiencies and reduce costs

How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

6th Annual State of Digital for Restaurants

Qu’s 6th Annual State of Digital reveals top QSR and fast casual trends from 170 brands (85,000 locations). With digital growth stabilizing, 40% of brands see…

Presented by Qu

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.