Self Service News
Big Chicken debuts 'O'Neal Family Secret Menu' on Bite kiosks
September 10, 2024
Big Chicken is bringing a taste of family tradition to its restaurants with the launch of the exclusive "O'Neal Family Secret Menu," available only through…
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Portillo's launches self-service kiosk strategy
August 7, 2024
Portillo's, a fast casual chain known for its Chicago hot dogs, is piloting self-service kiosks in select restaurants, according to a Yahoo!Finance report.
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BurgerFi leverages Heinz Remix Machine
April 4, 2024
BurgerFi, a fast-casual restaurant chain, has announced it was the first adopter of the Heinz Remix Machine at its Lauderdale-By-The-Sea location in Florida.
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Survey: QSRs, fast casuals expand digital ordering in 2024
March 6, 2024
QSR and fast casual restaurant guests can expect to see more kiosks in stores this year, as well as new mobile apps and voice AI on the phone and in the…
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SoundHound develops voice-based ordering
February 17, 2023
SoundHound has entered the digital menu game with its voice-ordering technology harnessing AI to allow customers to make and edit drive-through orders without…
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Compass Group Canada to test autonomous, self-serve robotic kitchens
July 8, 2022
Compass Group Canada has teamed with SJW Robotics to pilot three 24/7 autonomous, self-serve kitchen robots named RoWok, according to a press release.
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Panera launches 1st ‘Panera To Go’ digital-only café
June 10, 2022
Panera Bread's first Panera To Go, a digital-only café focused on off premise dining, is up and running in Chicago.
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How self-service applications are changing customer behavior
November 16, 2021
In a world where self-service technology plays a vital role in everyday life, brands and retailers need to understand the changing needs in customers' demands.
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Apex teams with Welbilt on automated pickup foodservice solutions
September 1, 2021
Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions for foodservice, retail and B2B e-commerce, and Welbilt Inc., a provider of…
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SJW Robotics to introduce fully autonomous restaurant
August 25, 2021
SJW Robotics, a Toronto-based food tech company, will introduce a fully autonomous robotic restaurant with zero on-site employees according to a press release.
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Brooklyn Dumpling Shop expands to Texas with franchise deal
August 25, 2021
Brooklyn Dumpling Shop, a dumpling chain based on the historic Automat concept, has signed a multi-unit franchise deal to make the brand's first appearance in…
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Coca-Cola, Uber Eats partner to fight hunger with Feeding America
June 24, 2020
The Coca-Cola Co. and UberEats have are partnering provide up to 5 million meals through Feeding America's hunger relief program as the country struggles to…
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Chipotle adds Alexa ordering
November 21, 2019
If your name is Alexa, it's your lucky day. Not only has Chipotle Mexican Grille partnered with Amazon Alexa to allow any customer to order food via delivery…
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Mac’d taps eatsa to integrate digital order channels, boost customer experience
November 27, 2018
The build-your-own mac and cheese fast casual Mac’d is deploying eatsa’s technology platform to integrate order-to-pickup processes.
read nowApex, Little Caesars develop self-service pick-up station
May 24, 2018
Apex Hot-Holding Device, a heated order pick-up station using self-serve automation technology, is now available to help restaurant employees focus on order…
read nowSquare Roots Kitchen replaces FOH service with electronic-ordering system
May 11, 2018
Square Roots Kitchen, based in Chicago, has replaced its front-of-house service with an electronic ordering system, according to a company press release. SRK…
read nowNEXTEP brings self-order kiosks to Chicago cafe
September 18, 2014
In a recent case study by food technology provider Nextep Systems, the company outlined the challenged it faced in working with SAVOR…Chicago to accommodate a…
read nowPantry smart vending to expand to schools, restaurants
September 5, 2014
Smart vending machine company Pantry raised $1.3 million to roll out more of its healthy snack machines.
read nowOrange Leaf adds self-serve smoothies
July 10, 2014
Orange Leaf recently announced the addition of self-serve smoothies to its menu.
read nowStarbucks debuts at Disney World with ‘distinctive’ design
June 3, 2014
Starbucks recently opened its first company-owned store at Walt Disney World Resort in Orlando, Florida. According to the company’s blog, the new store…
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