The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

Increased crowding and competition are forcing restaurants to quickly cook up new ways of doing business. Serving mouthwatering food, perhaps once the central ingredient in a restaurant’s recipe for success, is now just one must-have among many.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative



ZIVELO: What is an Interactive Kiosk?

ZIVELO: What is an Interactive Kiosk?

What is an Interactive Kiosk? 

Type: Infographic

Sponsor: Zivelo LLC


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FEATURES


Franchising focus: London's Crepeaffaire testing global boundaries

Franchising focus: London's Crepeaffaire testing global boundaries

The 20-unit crepe shop has used technology and non-traditional formats to become a global powerhouse.

Restaurant execs descend on Louisville, share tips for success, help local community

Restaurant execs descend on Louisville, share tips for success, help local community

The Restaurant Franchising and Innovation Summit brought together 200 restaurant industry execs for networking, learning and giving back to the community.




Wendy's, Pita Pit, Jimboy's Tacos give tips on getting the most out of supplier relationships

Wendy's, Pita Pit, Jimboy's Tacos give tips on getting the most out of supplier relationships

A session at the Restaurant Franchising & Innovation Summit last week in Louisville featured three execs who get the most out of their supplier relationships.


Fazoli's, NPD Group, La Madeleine execs discuss how 3 digital tools have changed operations

Fazoli's, NPD Group, La Madeleine execs discuss how 3 digital tools have changed operations

Digital signage, online ordering and loyalty apps have each helped to transform the restaurant vertical in different ways. During a panel entitled, "I'll take digital to go," at the Restaurant Franchising and Innovation Summit, four restaurant execs addressed the changes they've seen in their operations

Summit to probe trends driving 64 percent sales slump at top UK restaurants

Summit to probe trends driving 64 percent sales slump at top UK restaurants

Successful restaurant execs from around the world will discuss how to thrive in such an unsteady climate during the second annual Restaurant Franchising and Innovation Summit, July 16-18 in London.

Top 5 reasons you'll suffer from FOMO if you don't join us at the Restaurant Franchising and Innovation Summit

Top 5 reasons you'll suffer from FOMO if you don't join us at the Restaurant Franchising and Innovation Summit

Why suffer the "fear of missing out" when you can join us in Louisville for one of the industry's most inspirational events of the year?

Slim Chickens leaving mark on UK

Slim Chickens leaving mark on UK

The chicken chain joins several western-based brands taking on the UK, which is such a hotbed of action that the Restaurant Franchising & Innovation Summit is hosting its second annual event July 16-18 in London. Registration is open.


Drumstick-roll please: KFC exec to share secret (branding) recipe as keynote of Restaurant Franchising & Innovation Summit

Drumstick-roll please: KFC exec to share secret (branding) recipe as keynote of Restaurant Franchising & Innovation Summit

George Felix, KFC's director of brand communications, will share his secret recipe on how KFC is resonating with both millennials and Baby Boomers at the 2018 Restaurant Franchising and Innovation Summit.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

London Summit: Coyote Ugly's key considerations before taking on the world

London Summit: Coyote Ugly's key considerations before taking on the world

Coyote Ugly has learned to speak a lot of different languages along its path to global growth. Here, one of the chain's leaders shares the key elements for any brand to consider before setting off on a worldwide trek.

'The Franchise Handbook' author says innovation is path to restaurant royalty

'The Franchise Handbook' author says innovation is path to restaurant royalty

"The Franchise Handbook" author Carl Reader tells London audience that innovation sets the winners apart from the others in today's restaurant business.

LEON co-founder: 'How we built an upscale QSR for heaven'

LEON co-founder: 'How we built an upscale QSR for heaven'

As co-owner and CEO of LEON, a 50-unit brand based in London, John Vincent talks and acts like a man who is as far from an evangelist as you can get. Yet, when the fun-loving Brit wanted to start a Mediterranean diet-centered chain, the question he and his business partner asked themselves was simply, "How would God do fast food?"

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Some of the fastest growing chains in the restaurant industry are the ones embracing innovation throughout their operations. Restaurant Franchising & Innovation Summit will explore how chains can leverage innovation in a variety forms — from experience innovation to kitchen innovation to menu innovation and beyond — as a catalyst for franchise expansion.

By continually investigating and investing in cutting-edge solutions for both the front of house and back of house, franchisors put themselves in a very strong position to attract potential franchisees who are seeking opportunities with forward-thinking brands. The Restaurant Franchising & Innovation Summit will help franchisors be more progressive in many areas of their business to attract both investors and customers.


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