Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Panera invites app users to 'circle back'

December 18, 2025

Panera Bread is leveraging its digital loyalty platform to reward the "office procrastinator" this holiday season with the launch of the "Circle Back Meal," an…

Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

Emerging Sports, Emerging Restaurant Opportunities

Sports that may have been overlooked in the past are capturing the public’s imagination and creating fresh opportunities for restaurant operators. These new…

Chipotle offering free food, BOGO deals throughout December

December 1, 2025

Chipotle Mexican Grill has launched several holiday promotions that will gift customers free food, including buy-one-get-one-free entrée offers on the first…

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

Dirty Dough owner succeeds on transparency, great cookies

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant Operator Podcast host Mandy Detwiler talks to Bennet Maxwell, owner of Dirty Dough, about the cookie brand's launch and what keeps it successful.

How Stonefire Grill turned top side dish into national holiday

by Cherryh Cansler — Publisher, FastCasual.com

CEO David Youngberg reveals the strategy, operational discipline, and emotional connection that transformed a menu staple into a national cultural moment.

From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Networld Media Group

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

Chicken Salad Chick, Main Squeeze Juice Co, Original ChopShop, Dog Haus leaders talk marketing on a limited dime

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel of fast casual executives shared that maximizing social media ROI with limited budgets is best achieved through deep community involvement, leveraging…

Hungry Howie's differentiates itself with flavored crust, fresh dough, ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

VP of Public Relations Jennifer Jackson discusses the Hungry Howie's pizza brand's strategic marketing and operational planning, including cross-functional…

Stop discounting, start Bundling: Serving the smarter, value-obsessed holiday diner

by Kelli Anstine — President, Bernstein-Rein Advertising, Inc.

Restaurants that create solutions — particularly if you can offer the triple threat of  financial savings (real or perceived), time/effort savings, and…

Fast casual brands plan to expand local marketing in 2026

by Kate Finley — Founder, President, Belle Communication

How regional campaigns and micro-influencers are fueling more in-store traffic and online orders.

Delta, Starbucks brew 'In-Air Coffeehouse' for loyalty members

October 29, 2025

The In-Air Coffeehouse is the first Group Drop event, with more unique experiences planned for next year.

Chipotle offering 'Chip-or-Treat' perks

October 24, 2025

Chipotle is also leveraging digital ordering to introduce Build-Your-Own Chipotle, a digital-exclusive family meal. The customizable spread is designed to…

Cava launches gamified campaign with Clix

October 16, 2025

Cava, a Mediterranean fast casual chain, is partnering with professional gamer and streamer Clix to launch a campagin, Cava Pass Challenge, featuring a curated…

Teriyaki Madness debuts fully AI-generated ad campaign

October 15, 2025

Teriyaki Madness has launched what it says is the first fully AI-generated ad campaign in the fast casual restaurant industry, a move the company said slashes…

Shipley Do-Nuts launches 'Hot Glazed Guarantee'

October 14, 2025

Houston-based Shipley Do-Nuts has launched a "Hot Glazed Guarantee," promising customers hot glazed donuts until 10 a.m. or later daily at nearly all of its…

The value meal paradox: How restaurants use discounts to survive the consumer sentiment slump

by Mark Wasilefsky — Head of Restaurant and Franchise Finance, TD Bank

Amid historically low consumer sentiment, major restaurants are adopting value meals as a strategic, temporary measure to retain customers and gain market…