Multi-location QSR brand unifies CX and EX data for actionable insights

Unified Experience Management® reveals the leadership factor driving top-tier performance

Presented by Service Management Group

Pollo Campero partners with SMG to deliver unforgettable customer experiences

The power of combining a tradition of service and hospitality with strategic customer experience management

Presented by Service Management Group

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

Customer Story: Stanley Burgers

Mandoe helped Stanley Burgers, a premium burger joint in Melbourne, to transition from printed menu boards to digital ones in their new location. The digital…

Pizza Patrón Case Study

An Agile POS Platform Helped Pizza Patrón Improve Operations and Scale

Presented by SkyTab

Kung Fu Tea Case Study

Learn how Kung Fu Tea, with Revel Systems, placed technology—and quality ingredients—at the center of their operations and enabled the quick-service beverage…

Presented by SkyTab

Investing in digital guest experience ordering platform pays short and long-term dividends

Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…

Presented by FastCasual.com

Vitamix and Smoothie King – The Perfect Blend

A long-standing partnership between a smoothie franchise and a provider of commercial blenders has proven to be a driver of growth for both companies.

From Out-of-Date Online Ordering & POS System to Fully Integrated Digital Engine

Fast casual UNO Pizza embarked on a full-scale digital relaunch and saw an opportunity in early 2020 to upgrade their legacy online ordering system to unlock…

Electronic Loyalty Program Boosts Sales

A Dallas sub shop is allowing customers the opportunity to participate in a new loyalty program that tracks purchases and redeems rewards using their own…

What Can Fast Casual Restaurants Learn From a Barbershop?

With music becoming an integral part of the brand and the dining experience for many concepts, Floyd’s 99 branding practices are applicable to the foodservice…

The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

POS Video Cameras Help Improve Restaurant Service

Miami Management used video cameras at the point of sale to improve accuracy and speed up drive-thru times.