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Customer Service / Experience News & Media

Barry Bagels expands with major deal in Texas, uses hub-and-spoke model for growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

Barry Bagels' history dates back to 1972. Today, the brand has locations in Kentucky, Indiana, Michigan and Ohio,

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Crust Pizza Co., L&L Hawaiian Barbecue, Gong cha, Juice It Up execs talk the future of franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Executive insights from the Fast Casual Executive Summit reveal that the franchising model is rapidly evolving due to technology, changing consumer and…

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Kiosk

Kiosk your way with Qu’s unified kiosk options that delight staff and guests. dual-purpose POS + Kiosk solution pivots to be cashier or guest-facing in…

Presented by Qu

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Alerts: When CX needs to be real-time

Best practices for optimizing your CX program with alerts

Presented by Service Management Group

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Keep your location family-friendly with Koala Kare products at TundraFMP

Featured essentials to ensure your restaurant is family-friendly

Presented by TundraFMP

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Unlocking Customer Growth: How AI Turns Customer Satisfaction Into Repeat Guests

This report delivers the strategic insights and practical playbook restaurant leaders need to turn guest satisfaction into retention and revenue. It breaks…

Presented by Momos

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Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

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Old Scratch Pizza leads with 'Midwesternly Neapolitan' pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

The episode of the Pizza Marketplace Podcast features Old Scratch Pizza founder Eric Soller discussing his journey from a culinary and corporate background to…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Using AI to increase restaurant revenue by improving customer satisfaction and operational efficiency

Guests want faster service, personalized interactions, and consistent experiences—across every location and every channel. Restaurants that meet these demands…

Presented by Momos

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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How Papa Murphy's '$10 Tuesdays' promotion evolved

Pizza Marketplace Podcast host Mandy Detwiler talks to Dallas Massey, SVP of marketing for Papa Murphy's Take N' Bake Pizza about the brand's $10 Tuesdays…

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High tech meets high touch at Woworks, powered by Qu

Check out this fast-moving collaboration that blends high tech with high touch.

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Newk's Eatery CEO discusses tech, its food quality and third-party delivery

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's…

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Top 30 Movers & Shakers in Catering 2025

The Top 30 Movers & Shakers in Catering 2025 recognizes the leaders redefining how restaurants win off-premise. These are the operators, technologists, and…

Presented by Lunchbox

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Small restaurants, big impact: Why mom-and-pop eateries still matter

Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…

Presented by Kraft Heinz

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Loyalty programs: What customers value most

Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Networld Media Group

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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Mooyah VP of operations talks quality of food, consistency and those milkshakes

Beth Stockmoe, VP of operations for Mooyah, discusses the brand's food and operations in our latest Restaurant Operator Podcast.

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