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Customer Service / Experience News & Media

Empowering restaurants to thrive: How smart technology is transforming the guest experience and the bottom line

by Fast Casual

Amid modern restaurant challenges lies a powerful opportunity – by embracing innovative technology, restaurants can not only survive but truly thrive.

Presented by Oracle

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Riko's Pizza's unique style sets it apart as brand grows on East Coast

by Mandy Wolf Detwiler — Editor, Networld Media Group

Riko's Pizza's unique thin-crust pizza sets it apart from the heavy competition on the East Coast. The brand is growing and now has 12 locations.

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Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

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Unlock New Customers: Leverage Delivery Aggregators for Restaurant Growth

A food delivery aggregator solution can provide significant return on investment because it’s an online platform that simplifies delivery operations for…

Presented by SpeedLine Solutions

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Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

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Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

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Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

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The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

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Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

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Silverlake Ramen and CloudKitchens Launch New Partnership - Launching in Anaheim

As of November 17th, Silverlake Ramen is serving their signature ramen in a ghost kitchen in Anaheim, CA.

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Emerging Sports, Emerging Restaurant Opportunities

Sports that may have been overlooked in the past are capturing the public’s imagination and creating fresh opportunities for restaurant operators. These new…

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How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

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Topsail Steamer founder sharing tips, advice at Founderology Growth Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Founderology Growth Summit session, “Beyond the Tank: What Appearing on Shark Tank Taught Me About Business, Branding & Bold Moves,” features Danielle…

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The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

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Dirty Dough owner succeeds on transparency, great cookies

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant Operator Podcast host Mandy Detwiler talks to Bennet Maxwell, owner of Dirty Dough, about the cookie brand's launch and what keeps it successful.

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From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Networld Media Group

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

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Chicken Salad Chick, Main Squeeze Juice Co, Original ChopShop, Dog Haus leaders talk marketing on a limited dime

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel of fast casual executives shared that maximizing social media ROI with limited budgets is best achieved through deep community involvement, leveraging…

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Hungry Howie's differentiates itself with flavored crust, fresh dough, ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

VP of Public Relations Jennifer Jackson discusses the Hungry Howie's pizza brand's strategic marketing and operational planning, including cross-functional…

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Barry Bagels expands with major deal in Texas, uses hub-and-spoke model for growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

Barry Bagels' history dates back to 1972. Today, the brand has locations in Kentucky, Indiana, Michigan and Ohio,

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Crust Pizza Co., L&L Hawaiian Barbecue, Gong cha, Juice It Up execs talk the future of franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Executive insights from the Fast Casual Executive Summit reveal that the franchising model is rapidly evolving due to technology, changing consumer and…

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