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Customer Service / Experience News & Media

Hungry Howie's Gen Z franchisee brings fresh perspective, new ideas to table

by Mandy Wolf Detwiler — Editor, Networld Media Group

Podcast host Mandy Detwiler talks to Hungry Howie's franchisee Rebecca Shannon, a Gen Z whose store is in Michigan. Shannon uses technology and innovation to…

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Beyond the POS: HungerRush helps restaurants solve many challenges

FastCasual.com editor Cherryh Cansler caught up with HungerRush's Deepti Mendiratta at the recent National Restaurant Association Show to talk about how the…

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HungerRush partners with restaurants to create better guest experiences

HungerRush VP of Sales Josh Desmond met up with FastCasual.com editor Cherryh Cansler at the recent National Restaurant Association Show to talk about how the…

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Are mobile handheld devices right for your restaurant?

Brian Pickens, product manager at NCR Voyix, talks about the three challenges quick-serve restaurants face that can often be effectively solved through…

Presented by NCR Voyix

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Givex kiosk with AI voice ordering provides human-like interaction

Dan Hawes, head of AI at Givex, gives a demonstration of their self-order kiosk with AI voice ordering capabilities. Users can interact with the kiosk through…

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Star Micronics Introduces the mG-TUDB Series POS Scales with Enhanced USB Connectivity

Industry leader Star Micronics expands its portfolio with the launch of its innovative mG-TUDB series, enhancing point-of-sale (POS) operations with USB-C…

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4 ways to bring DEI into your internal communications

Communicating with thousands, or even hundreds of thousands, of frontline workers can be challenging. Fractured communications and an overall lack of belonging…

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

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Axonify Unveils Unified Solution to Solve Massive Frontline Employee Engagement Challenge at ATD 2024

Singular solution addresses traditional LMS limitations and ineffective engagement technology by empowering L&D, HR and Operations teams

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2024 Fast Casual Top 100 Movers & Shakers

Innovation, nimbleness and creativity are three words that describe the 2024 Fast Casual Top 100 Movers & Shakers. Judges used those terms to compare hundreds…

Presented by FastCasual.com

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Loyalty 3.0: Elevating Guest Engagement Through Deeper Insights

Explore Loyalty 3.0 with Qu's latest insights. Discover how data-driven, personalized interactions are revolutionizing restaurant loyalty programs. This…

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Star Micronics To Showcase Top POS Innovations At The 2024 Restaurant Show

Industry leader Star Micronics is gearing up to serve innovation at the National Restaurant Association Show with its cutting-edge range of POS hardware and…

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How to Use the BotristaPro

Botrista CSO, Jason Valentine, shares how easy it is to craft any of our 2,000+ drink recipes in under 20 seconds with the BotristaPro. Discover how simplicity…

Presented by Botrista Inc.

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Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

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ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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MOD Pizza taps Bikky for customer data insights

April 17, 2024

Fast-casual pizza chain MOD Pizza has partnered with Bikky, a customer data platform designed for multi-unit restaurants, to leverage Bikky's analytics…

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Why Every Café And Coffee Shop Needs A Linerless Sticky Label Printer

Linerless sticky label printers allow cafes and coffee shops to streamline processes, increase accuracy, decrease costs, and enhance customer engagement.

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