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Customer Service / Experience News & Media

U.S. Hospitality Managers: Insights from 500 Frontline Leaders

The hospitality industry is facing a critical tipping point, and it’s not just about gratuities. We polled 500 frontline hospitality managers in the U.S. and…

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Restaurant supply chain: How Paris Baguette became the master

by Eric Galkin — Chief Supply Chain Officer, Paris Baguette

Eric Galkin, chief supply chain officer of Paris Baguette, reveals the restaurant supply chain solutions he's created to ensure each local unit is…

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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Portillo's launches self-service kiosk strategy

August 7, 2024

Portillo's, a fast casual chain known for its Chicago hot dogs, is piloting self-service kiosks in select restaurants, according to a Yahoo!Finance report.

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Bonchon SVP chats about competing in the chicken market, appealing to Americans

by Mandy Wolf Detwiler — Editor, Networld Media Group

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken…

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Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

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Registration still open for Pizza Leadership Virtual Summit

July 26, 2024

Wednesday marks the 3rd annual Pizza Leadership Virtual Summit, and there's still time to register. Qualified pizza executives and pizzeria owners can register…

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Thanx + Qu: Shaping the Future of Guest Engagement

Qu is excited to announce our partnership with Thanx, enhancing guest engagement through Loyalty 3.0. This integration uses rich guest data for personalized…

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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

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Reusable Cups: The Growing Trend and the Need for Linerless Sticky Labels

The restaurant trend of using reusable cups to increase sustainability in operations is gaining momentum. Linerless sticky labels make it practical.

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Botrista Reaches $120 Million in Total Fundraising, Enhances Beverage AI Tools

The innovative beverage solution has attracted the attention of major players in the food service industry and secured significant investment from global…

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Axonify Identified as Representative Vendor in the 2024 Gartner Market Guide for Corporate Learning Tech

Affirms Axonify’s competitive edge in Learning Management Systems and continued benefit for enterprise organizations with frontline workforces.

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SynergySuite Unveils Game-Changing Cover App Updates for Effortless Scheduling & Workforce Management

SynergySuite, a leading global provider of restaurant management software, is proud to announce the release of significant updates to its Cover App. This…

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Pizzaiolo launches signature brand in Dana Point, California

Truly Pizza brings something to the Dana Point, California area that hasn't been seen yet -- a focus on upscale, signature pizza in a warm, inviting atmosphere…

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Star Micronics Unveils the SK5-31 Thermal Kiosk Printer: Adaptable & Feature-Rich

The SK5-31 kiosk printer redefines speed and efficiency with a multitude of features found nowhere else in the industry.

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Thanx partners with Bite to enhance QSR, fast casual restaurant experience

June 18, 2024

Thanx, a guest engagement and retention platform for restaurants, is partnering with Bite, a provider of intelligent kiosk solutions for fast-casual and QSR…

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Pepper Lunch CEO Explores Teppanyaki and Hibachi, Along With Tech Innovation

From hot, sizzling plates of made-to-order food to strategic tech innovation, Pepper Lunch takes a multi-pronged approach to distinguish itself among the best…

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How Salad Station Leverages Revel's Direct Food Delivery Integrations to Fuel Off-Premises Growth

Join Salad Station Vice President of Operations Garrick Robert and Revel Product Manager Brandon Box as they dive into the many benefits the Salad Station team…

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