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Customer Service / Experience News & Media

The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes…

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Survey: Consumers spending less at restaurants

May 25, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

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How self-pour beer technology is helping casual dining brands keep up with fast casuals

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-pour technology enables restaurants to maximize revenue by offering more variety, including more premium-priced offerings, and it significantly reduces…

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Tech innovations leaving restaurateurs wondering how to upgrade without starting over

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology innovations dominated much of the show floor this week at the National Restaurant Association Show in Chicago, and while interesting, they also…

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How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

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Chipotle rolls out delivery via DoorDash

April 30, 2018

Chipotle Mexican Grill has tapped DoorDash to provide delivery from more than 1,500 restaurants across the country, the company's largest delivery footprint to…

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Blaze, Taco Bell, Chick-fil-A, Krispy Kreme win big in Harris Poll

April 27, 2018

Blaze Pizza, Taco Bell, Chick-fil-A and Krispy Kreme took home top honors this year in the 30th annual Harris Poll EquiTrend study of favorite brands.  Here's…

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Compatibility Matters: Meeting Your POS Match

Knowing your must-haves and deal breakers is key to finding the right point-of-sale system for your pizza or delivery restaurant concept.

Presented by SpeedLine Solutions

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Paytronix app gives brands more control over mobile experience

April 9, 2018

Paytronix Systems Inc., a provider of mobile loyalty and online ordering applications, as well as mobile payment and digital communications tools, has…

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NPD reports 20 percent boost in restaurant delivery sales

April 3, 2018

Despite the overall weakness in the U.S. restaurant industry, foodservice delivery posted sizable gains in both visits and sales over the last five years…

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What the fast casual industry can learn from hospitality's $2.5 billion brawl

Will history repeat itself in the restaurant industry? Not if brands take control now.

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Einstein Bros' cheese and bacon hair care products sold out?

March 21, 2018

Einstein Bros. Bagels said today that is has released a line of Cheesy Shampoo and Wakin' Bacon Conditioner, but considering that its website reports it's…

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LevelUp teams with FullContact to improve customer segmentation

March 13, 2018

LevelUp has partnered with FullContact, an identity resolution provider, to power precision marketing programs by providing foodservice operators with a…

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ZIVELO receives Growth Partner of the Year award from Honeywell

During the Honeywell Grow 2018 Partner Conference last week in Dallas, ZIVELO was presented with the Growth Partner of the Year, Gold award.

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Dickey's Barbecue Pit testing delivery

February 22, 2018

Dickey's Barbecue Pit is testing delivery, straight from the store, in Minneapolis and Colorado Springs, according to a company press release.   At Dickey's…

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Delivery: Will it drive sales or gobble up profits?

By Christopher Sebes, president, Xenial (formerly known as Heartland Commerce).

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Meatheads CEO: 'How Amazon Prime mindset has changed fast casual dining'

As restaurant operators trying to survive within the retail ecosystem, most of us are just parasites feeding off of our environment," said Tom Jednorowicz…

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Tender Greens going cashless

January 25, 2018

Tender Greens is going cashless by Jan. 29, according to an open letter published on its website.

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Chicken Charlie's upgrades mobile concession stand with LED video system

January 22, 2018

Chicken Charlie's, a fast casual restaurant owned by Charlie Boghosian, recently teamed up with Hitch-Hiker and PixelFlex to upgrade its FryBQ mobile…

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Little Big Burger adds online ordering, cryptocurrency-based loyalty program

January 11, 2018

Little Big Burger has added online ordering at all 12 of its locations, according to a company press release.

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