Jersey Mike's streamlines delivery by intergrating Uber Eats into POS

January 7, 2019

Jersey Mike's has integrated Uber Eats into its proprietary POS system at 1,225 of its units and will eventually add it in all 1,500 locations. The rollout…

Hot Head Burritos aims to help diners keep new year resolutions

January 4, 2019

As most people make New Year's resolutions to be healthier and lose weight, Hot Head Burritos is aiming to help diners keep those intentions and spotlighting…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

The holiday music conundrum: Are you 'tuned' into your customers?

While Christmas carols were once ubiquitous in fast food chains, today's restaurant owners are taking a different approach to their content strategies.

Tablets as a Point-of-Sale System

The capabilities and portability of tablets are helping to drive a change in the way operators manage their businesses.

20 Fast Casual Brands to Watch in 2019

In the first edition of this report, FastCasual reveals 20 of the year’s most newsworthy fast casual concepts and discusses why they not only have the…

'Tis the season for increased restaurants sales — if you can control food, labor costs

by Cherryh Cansler — Editor, FastCasual.com

Although it may sound a bit Scrooge-like, 'tis the season for increased restaurants sales, but mismanaging increased food and labor costs can leave companies…

Waitr buying Bite Squad for $321M

December 13, 2018

Waitr Holdings Inc., a restaurant platform for online ordering and on-demand food delivery, is acquiring Bite Squad, an online restaurant food delivery…

Capriotti's rewards app honors loyal fans

December 11, 2018

Capriotti's has debuted a new customer rewards app, CAPAddicts Rewards, aimed at making it easier for fans to earn more points on favorite sandwich purchases.

Predicting menu trends means understanding consumers' feelings

by Suzy Badaracco — President, Culinary Tides Inc

To predict what types of menu offerings customers will want in the near future, you must understand the underpinning drivers behind their desires. Trends…

Navigating the Convergence of Digital Ordering and Delivery

Digital ordering and delivery are an increasing part of the restaurant industry, but operators are faced with a choice: Pay someone else to perform those…

Presented by Qu

Third-party delivery: How to turn a necessary defense into a meaningful offense

by Zach Goldstein — CEO, Thanx

Restaurants would be well-served to begin building an "owned audience" of customers who they can personally interact with to drive repeat purchasing.

Canadian survey finds nation's brands fall short on customer engagement tech

December 3, 2018

A report found that Canadian restaurants are not engaging with their customers as much as they should, and high employee turnover and payment fraud are…

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

Creating Value with Table Tracking Systems

The ability to deliver food to guests quickly and efficiently is a tremendous benefit, but it’s just the first link in the value chain. Learn why brands such…

Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

November 27, 2018

Freddy's Frozen Custard & Steakburgers aims to boost the guest experience with web and mobile ordering as well as an enhanced loyalty program.

Mac’d taps eatsa to integrate digital order channels, boost customer experience

November 27, 2018

The build-your-own mac and cheese fast casual Mac’d is deploying eatsa’s technology platform to integrate order-to-pickup processes.

Zoup, Ballard Brands, Vale Food share tips, advice on battling payment fraud

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brand leaders from Zoup, Ballard Brands and Vale Food share advice and knowledge of how to prevent payment fraud in a panel session sponsored by Kount.

Ripe readying 2019 grand opening

November 20, 2018

Fast casual Ripe is prepping for the opening of its first location, in Delray Beach, Florida come spring, 2019.

Panera delivering breakfast via in-house drivers

November 16, 2018

Panera Bread has rolled out breakfast delivery to 231 cities and towns, including select cafes in the Chicago, Dallas, Nashville, St. Louis and Minneapolis…