Roti introduces digital customer experience powered by Eatsa technology

May 16, 2019

Roti Modern Mediterranean, a Chicago based fast casual, has introduced Eatsa's customer experience technology that allows restaurants to process orders from…

Google Lens offers meal highlighting, ratings and review access

May 8, 2019

Restaurant patrons wanting insight on top meals, or reviews and ratings, can now use the Google Lens, a visual search and computer vision tool.

Wyndham, DoorDash partner to offer hotel guests discounts, zero delivery fees

May 2, 2019

Restaurants have another way to get their food to Wyndham Hotels & Resorts guests thanks to an agreement with DoorDash that allows first-time users staying…

How to make third-party delivery companies work for you

Gallup research found that customers rated third-party delivery service as highest on cost, lowest on speed, and second-lowest on accuracy and quality when…

Starbucks CEO: 'We will win in China'

by Cherryh Cansler — Editor, FastCasual.com

April 26, 2019

Starbucks CEO Kevin Johnson is confident that his growth strategy is working, and that includes his plans for the U.S. as well as China, where the coffee…

Pincho taps Thanx for online order technology, enhanced user experience

April 23, 2019

Latin fast casual Pincho is using the Thanx customer engagement platform to enable native online ordering. The experience offers customers an easy to use…

Godiva launching food cafes, 2,000 planned by 2025

April 23, 2019

Godiva is opening the first of 2,000 food cafes that the chocolate brand plans to have up and running in the next six years.

Just Salad unlimited salad bowl returns in May

April 16, 2019

Just Salad is bringing back its unlimited salad bowl for May.

Chipotle throws down the esports gauntlet

April 12, 2019

It's "digital" game on at Chipotle now that the chain has hooked up with DreamHack — a gaming and digital lifestyle festival — and ESL, an esports company…

Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…

Dickey's Barbecue ramps up rewards in customer loyalty program

April 10, 2019

Dickey's Barbecue Restaurants is doling out more rewards to customers using its app and enrolling in its enhanced loyalty program called Big Yellow Cup Club…

EVOS Launches Campaign to Promote Healthy Eating Culminating in Free Organic Milkshakes for Earth Day Celebration

ShopAdvisor and EVOS Restaurants have announced the launch of a campaign designed to engage consumers in the Tampa/St. Petersburg and Miami areas with special…

Samsung, Rally's webinar to address building a digital and mobile QSR experience

April 4, 2019

Digital Signage Today will host a free live webinar on how to build a mobile and digital restaurant experience on April 18 at 2:00 p.m. EST. The webinar will…

Hughes Named "Top Performer" in 2019 SD-WAN Customer Success Report

FeaturedCustomers platform recognizes outstanding customer satisfaction with HughesON Managed SD-WAN

Chef chatter: 4 ways to ensure your food partners deliver high-quality products

James Cannon, SVP of Culinary of Urban Plates, demands that his partners only give him high-quality food products.

Franchisees to ramp up growth via delivery strategy

April 1, 2019

A good majority of restaurant franchisees, 71 percent, feel pressure to grow their brands this year and will likely ramp up delivery options, boost unique…

Slim Chickens COO on innovating via potato chip flavors while growing a QSR via Southern hospitality

by S.A. Whitehead — Food Editor, Net World Media Group

The "Southern sweetheart" of the chicken QSR sector, Slim Chickens, is the subject of this week's podcast, featuring COO Sam Rothschild, who talks about…

ICX Association extends Elevate Awards deadline to April 15

March 27, 2019

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…

Third-party delivery forces tough decisions for restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Third-party delivery has become the most disruptive force in the restaurant industry today, as the growth of these services has created both an opportunity and…

Eatsa releases technology to support virtual restaurants; Deliveroo becomes first user

March 15, 2019

Eatsa, the restaurant technology provider, has announced a new suite of products for virtual restaurants and delivery-only operators.