xtraCHEF CEO introduces inventory management system

Andy Schwartz, CEO of xtraCHEF, sits down with FastCasual's Cherryh Cansler to discuss its new back of house financial management solution for restaurants.

UberEats teams up with Olo to simplify third-party delivery

June 26, 2019

Uber Eats has partnered with Olo, a digital food ordering platform for the restaurant industry, to integrate directly into the POS of restaurant brands via Olo…

ACSI survey: Drooping QSR customer satisfaction dragging down whole industry's scores

June 25, 2019

The restaurant industry scored a solid B-minus on the latest customer satisfaction rating, down 0.6 percent since last year to 78.9 on a 0-to-100 scale, and…

Chuck E. Cheese sends 'mouse' to your house with DoorDash in San Diego

June 25, 2019

Chuck E. Cheese is introducing a new Pizza Party Pack and making it exclusively available through DoorDash for a new way to host all those kids parties on home…

Tijuana Flats taps DoorDash for delivery expansion

June 25, 2019

Tijuana Flats is partnering with DoorDash to expand delivery options and celebrate the partnership with free delivery fees on orders of $15 or more through…

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Foodli CEO discusses benefits of self-service technology

Ish Singh, co-founder and CEO of Foodli, discusses how its technology for self service kiosks, mobile order and pay increases operator profitability.

Panera expanding dinner menu pilot to 9 stores

June 19, 2019

After testing a dinner menu at a Jacksonville, Florida location, Panera Bread is expanding its dinner menu pilot to nine stores in Lexington, Kentucky in July.

Zivelo CEO discusses the future of self-service kiosks

Healy Cypher, CEO of Zivelo, sits down with FastCasual's Cherryh Cansler to discuss the future of self-service kiosks.

Zivelo introduces the X2 Slim counter top mounted kiosk

Kris Bartel, chief business development officer at Zivelo, demos the X2 Slim counter top mounted kiosk.

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

Tork introduces digital custom print dinner napkins

Suzanne Cohen, foodservice marketing director of Tork, an Essity brand, introduces its digital custom print dinner napkins.

Chipotle sees 10% sales lift after digitizing customer experience

June 12, 2019

Chipotle has seen quite a sales lift since digitizing its customer experience. The chain, which recently tapped Sparkfly to help it launch a loyalty…

How Schlotzsky's, Auntie Anne's, Krystal, Huey Magoo's bring technology to the table

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The final panel at the Restaurant Franchising & Innovation Summit in Louisville made it clear that chains need to tackle the challenges of online ordering…

DQ on all things frozen 'n' sweet + Pancheros' fresh 'bake' on Mexican heat

by S.A. Whitehead — Food Editor, Net World Media Group

From frosty and American as apple pie, to fresh and prepared to order Mexican, the QSRweb podcast today features one-on-one talks with American Dairy Queen…

Modern Market brings customer service in house

May 23, 2019

Modern Market Eatery has added an internal guest relations department allowing individual restaurants to offer enhanced customer service within their four…

Punchh launches deep sentiment analysis solution

May 21, 2019

Punchh Inc. is launching a deep sentiment analysis offering which lets brands access valuable insights from customer reviews using Punchh's natural language…

How Yelp uses customer data to help restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…

Revel designs POS, business platform just for the pizza enterprise

May 17, 2019

Revel Systems has announced a cloud-based POS and business management platform built specifically for pizzerias.

Protecting your branding, customer experience from third-party delivery

FastCasual’s Cherryh Cansler sits down with Scott Absher, CEO of ShiftPixy, to learn how to solve pain points often associated with third-party delivery.