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Customer Service / Experience News & Media

Women in Marketing: A Fireside Chat with &Pizza & Gimbal

In this fireside chat, Gimbal's VP of Marketing, Liz Weinsten and &Pizza's Head of Marketing, Charae Carter Jenkins discuss everything from the meaning behind…

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Design Tips for Online Ordering Sites

Learn more about how DineEngine can leverage proper design techniques that will provide a higher ROI and better guest/staff experiences.

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How Lee's Famous Recipe overcame hiring crisis with Conversational AI

Although many QSRs have reported that drive-thru traffic is now making up 80% of business thanks to the pandemic, unemployment packages have made it…

Presented by FastCasual.com

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2021 Fast Casual Top 100 Movers & Shakers

Since its creation 16 years ago, the Fast Casual Top 100 Movers & Shakers list has recognized the industry’s most successful brands. We are honored to feature…

Presented by FastCasual.com

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2021 Excellence in Food Safety

In its third year, the Excellence in Food Safety Award celebrates those organizations that have fully committed to ensuring food safety. These restaurants…

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Gimbal Launches Frictionless Pickup for Brands Without a Mobile App

On-the-Way web app reduces implementation of pickup solutions to minutes

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Rebounding on steroids: Lessons learned from former Yum! CEO

While restaurateurs have had their share of setbacks over the last year or more, how brands fare going forward depends very much on how each company executes…

Presented by FastCasual.com

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Chipotle celebrating Cinco de Mayo with trivia, giveaways

May 3, 2021

Chipotle Mexican Grill is rewarding super fans with buy-one-bet-one-free offers today through Cinco de Mayo, May 5, when they play Chipotle IQ, a trivia game…

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Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

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How QSR and Fast Casual Restaurants Can Prep for the Off-Premise Evolution

There are many opportunistic windows that opened during the pandemic that restaurants are not dismissing as a phase. One of those windows was off-premise…

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Outdoor Signage Rises in Importance in the New Restaurant Industry

The way restaurants serve their guests has changed dramatically in the wake of COVID-19. Digital displays offer the opportunity to make those changes more…

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Five Tips for Getting a Restaurant Up, Running and Positioned for Success

The process of getting a restaurant up, running and positioned for success – particularly nowadays – can be a daunting task. Here are five tips for achieving a…

Presented by TundraFMP

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Atmosphere Closes $25 Million Series B Investment from Valor Equity Partners

Atmosphere, the worldwide leader in streaming TV for businesses announced today a $25 million Series B investment from Valor Equity Partners.

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Smoothie Factory Juice Bar debuting drive-thru

April 15, 2021

The Smoothie Factory Juice Bar, which features all-natural, ice-filtered and pressed fresh whole fruit and vegetable smoothies, is expanding its footprint in…

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The 2021 Dining Report

People are already in a new normal, and restaurants should expect to join them - and stay there. This is the exclusive report that shows you how.

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Quick Guide to Your Payment & Transaction Technology

What to consider when building and supporting your technology ecosystem

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Dining in 2021: How It Started, How It's Going. What's Next.

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains.

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Gimbal and NextNav Level Up Location Services to Meet Consumer Expectations

Gimbal and NextNav have partnered to elevate the capabilities of location services for consumers. The partnership makes a new, vertical dimension - the Z-axis…

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How to unblock your restaurant’s loyalty “blind spot”

Learn how your organization can gain visibility into the purchasing preferences of 100% of your diners without the friction of an opt-in process.

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Effective Restaurant Design for Today & Beyond

Site layout is key for quick service restaurants in the ongoing and post COVID 19 pandemic.

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