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Customer Service / Experience News & Media

How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

Presented by KioskMarketplace.com

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Creating Customer Stickiness Through the Right POS Partner

When looking for a new POS system, think beyond the product. Think partnership. Evaluate POS systems and companies against four areas proven to generate…

Presented by FastCasual.com

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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Gaining a 360-Degree View of Your Customers

QSRs have more customer data than ever, but making sense of that data can be a challenge.

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Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

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Panera Bread execs: We're not afraid of taking risks

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eduardo Luz, chief brand and concept officer, and Rob Sopkin, SVP, chief development officer, at Panera Bread, shared the keynote at the Fast Casual Executive…

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How to level up and meet the moment

Bob Vergidis, founder and chief vision officer at pointofsale.cloud discusses how in just one year, the COVID experience has moved the restaurant business 1…

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Restaurant Management Software: A Buyer's Guide for Back of House

A comprehensive guide from SynergySuite to walk you through everything from deciding if you need back-of-house technology to narrowing it down to your final…

Presented by SynergySuite

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Applying Marketing Principles to the Restaurant Labor Shortage

Recruitment tactics that worked a year ago aren’t enough today. Could digital marketing be the key? In this webinar, executives from Chipotle, Boloco, and…

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Atmosphere Adds Premium Sports with New FITE Channel

Deal with the top sports PPV platform brings premier boxing, MMA, wrestling and more to Atmosphere programming slate.

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Streaming TV for Restaurants that Bar Rescue’s Jon Taffer Swears By

What are your diners watching in-restaurant? Brands that help their customers laugh, clink their beer mugs and just plain ol’ enjoy each other’s company, are…

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Building Your Brand Experience: Online Ordering Best Practices

Your online ordering site is a crucial part of your restaurant’s business. In this webinar, Brad Brooks of SpeedLine Solutions Inc., Todd Vierra of Spinato’s…

Presented by SpeedLine Solutions

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Outdoor Kiosks Provide New Revenue Stream for Businesses

Though the pandemic is subsiding, restrictions are loosening and the world is gradually returning to a state of normalcy, many of those kiosks that had…

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Modern Market Eatery looks to hit more campuses after Notre Dame success

July 1, 2021

Modern Market Eatery, a fast casual restaurant offering nutritious menu items, plans to expand to more college campus prompted by recent success at the…

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Reinventing the In-Store Experience: The Reshaping of Retail

After more than a year of people trying to avoid crowds and maintain social distancing, retailers are betting that shoppers will shift to in-person experiences…

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Forbes: Three Ways Multi-Location Brands Can Use Data To Come Back Smarter

When I talk to executives and managers for multi-location restaurants and retail stores, I keep hearing the same concern: They need to come back smarter and…

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Your POS Isn’t Just for Cashiers Anymore. It’s for Customers Too!

Gone are the days when point-of-sale systems were being used only at the cash register. Diners are already using them to access menus, order and pay at the…

Presented by FastCasual.com

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Solving the labor crisis: How to tap into the potential of your current workforce and be an employer of choice

With vaccination rates increasing, restaurants are starting to return to a semblance of normal operations. But as The Great Return continues, a new challenge…

Presented by FastCasual.com

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From Out-of-Date Online Ordering & POS System to Fully Integrated Digital Engine

Fast casual UNO Pizza embarked on a full-scale digital relaunch and saw an opportunity in early 2020 to upgrade their legacy online ordering system to unlock…

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Scaling Your Business with an Experienced Service and Integration Provider

Does the maintenance of your business’ fleet and infrastructure lead to a poor customer experience, stressed-out staff, and all-around chaos? We are here to…

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