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Customer Service / Experience News & Media

Why Restaurants Should Implement a Branded App

Many restaurants turn the task of designing websites, online ordering portals and creating mobile apps over to online order aggregators. If operators are doing…

Presented by FastCasual.com

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Pizza Patrón Case Study

An Agile POS Platform Helped Pizza Patrón Improve Operations and Scale

Presented by SkyTab

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Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

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Optimize your upselling and cross-selling tactics for maximum return on investment

Upselling and cross-selling strategies can increase revenue and build brand loyalty when used in conjunction with a comprehensive POS software solution

Presented by SpeedLine Solutions

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Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

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Surviving and Thriving in the New Restaurant Normal

Despite recent challenges, many operators are doing more than just surviving; they’re finding ways to thrive. To find out how, the team at FastCasual.com spoke…

Presented by FastCasual.com

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Food waste and portion control with Vollrath

Portion controls ensure you know exactly how much food to buy, serve, and store to maximize your culinary investments. To learn more about proper portion…

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Kung Fu Tea Case Study

Learn how Kung Fu Tea, with Revel Systems, placed technology—and quality ingredients—at the center of their operations and enabled the quick-service beverage…

Presented by SkyTab

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Unlocking Memorable Restaurant Experiences by Enhancing Brand Consistency

Customers expect standardized experiences and when those expectations are not met, it can cause confusion, misinterpretation of company values, loss of trust…

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Calmer seas ahead for U.S. foodservice industry

February 1, 2023

After several years of pandemic disruption the U.S. foodservice industry has stabilized "pandemic losses," with pockets of growth that indicate calmer seas…

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Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

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Pizza Brands to Watch in 2023

We are honored to introduce the 2023 class of “Pizza Brands to Watch” and we look forward to finding out who makes future lists.

Presented by Mountain Mike's Pizza

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How Another Broken Egg Cafe Dominates the Breakfast and Brunch Category

Join Another Broken Egg Cafe President and Chief Executive Officer Paul Macaluso and Revel Chief Strategy Officer Chris Lybeer for a webinar focused on how…

Presented by SkyTab

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SoundHound joins Toast Partner Ecosystem

January 11, 2023

SoundHound, a voice AI provider, is joining the Toast Partner Ecosystem.

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Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Presented by Star Micronics America

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DSA Signage hires Brian Kim, Chief Commercial Officer

DSA Signage hires former Chipotle Senior Manager and Private Equity Leader Brian Kim as Chief Commercial Officer

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Investing in digital guest experience ordering platform pays short and long-term dividends

Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…

Presented by FastCasual.com

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Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

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Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

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Nothing Should Stand in the Way of Your Specialty Beverage Profits

In areas such as blending equipment, build station layout, training, and measuring devices, small changes or adjustments can improve the quality and…

Presented by FastCasual.com

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