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Topic Center
Customer Service / Customer Experience

Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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Customer Service / Customer Experience

Vendors
Customer Service / Customer Experience

SMG

Delivering the future of Unified Experience Management®

SMG delivers the future of Unified Experience Management, turning BX, CX, and EX insights into real-time action through Ignite®, our AI-native platform, and a unique software with a service (SwaS) approach.

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Botrista

Botrista empowers partners to serve trending, high-quality beverages with ease. Using premium ingredients and a data-driven approach, implementation, operation, and scaling are simplified—ensuring consistency, quality, and profitability in an effortless, ever-evolving program.

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Star Micronics

Always Leading, Always Innovating

Star Micronics, a world-leading POS and labeling solutions provider, has designated a portfolio of printing, secure cash management, and customer engagement tools for any retail and hospitality establishment with a POS or mPOS environment.

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HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

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Ovation

How Great Restaurants Get Better - Guest Experience Management Platform

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.

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SkyTab

SkyTab by Shift4 will transform your restaurant's operations — from front-of-house to back-of-house and everything in between. Deliver exceptional guest experiences, streamline your team’s workflow, and take control of your business with one connected platform.

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