Shake Shack Overview

Shake Shack Overview

The Shake Shack iPhone app, featuring online ordering, was realized through a partnership of best-in-class technology providers and UX specialists.

Type: Case Study

Sponsor: Fuzz Productions


New York Fries

New York Fries

Philip and John Bourada, owners of three New York Fries locations in Ottawa, Canada, turn on the computer in their home office first thing every morning to view live video from the March Networks® video surveillance systems in their three food court outlets around the city.

Type: Case Study

Sponsor: March Networks


Kwikee Mart  Grows with the Loomis SafePoint® Solution

Kwikee Mart Grows with the Loomis SafePoint® Solution

Kwikee Mart is a small chain of convenience stores throughout California’s San Jose and Napa Valley. When Kwikee Mart Owner Satindar Dhillon started planning for store expansion, he knew they would need a more secure way for owners to transport money from the safe to the bank.

Type: Case Study

Sponsor: Loomis


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FEATURES


CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

In pictures: Global restaurant execs in London: Part 1

In pictures: Global restaurant execs in London: Part 1

Executives from 17 countries gathered in London for the 2017 Restaurant Franchising & Innovation Summit — Europe last week. The event, produced by Networld Media Group, provided the opportunity for more than 100 restaurant leaders to share advice, success stories and discuss how they moved on from failure.

NRA 2017 in photos: Editors share top highlights

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

Webinar download available: What Which Wich learned on its quest for perfect CRM

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the vendor viewpoint.


NRA 2012: LevelUP

NRA 2012: LevelUP

Michael Hagan, COO of LevelUp, discusses the company's mobile payment and loyalty app during the 2012 NRA Show. The app is the second largest of its kind geared toward the restaurant industry.




Is social media part of your marketing mix?

Is social media part of your marketing mix?

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations have proliferated in the social media sphere through sites like facebook and Yelp....

NRA 2012: Front Flip

NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was an exhibitor at the 2012 National Restaurant Association Restaurant, Hotel-Motel Show in Chicago.




The CEO apology: A new kind of brand booster?

The CEO apology: A new kind of brand booster?

How CEO apologies suit the tenor of the times and satisfy consumers' desire for connection with a company.

Geo-based marketing essential to restaurant growth

Geo-based marketing essential to restaurant growth

Modern restaurants must incorporate geo-location and geo-targeting into multiple communications channels to grow revenue and boost loyalty.

The ROI in empowering front-line employees

The ROI in empowering front-line employees

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

The ROI in empowering front-line employees

The ROI in empowering front-line employees

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

Why opportunities for fast casuals go up when guests buy down

Why opportunities for fast casuals go up when guests buy down

Operators should focus on the new opportunities that abound during the current economy. Part I.

Why opportunities for fast casuals go up when guests buy down

Why opportunities for fast casuals go up when guests buy down

Operators should focus on the new opportunities that abound during the current economy. Part I.

2009 Fast Casual Summit: MonkeyMedia Software

2009 Fast Casual Summit: MonkeyMedia Software

Catering programs have become a big part of fast casual operations over the past few years. Erle Dardick, founder and CEO of MonkeyMedia Software, discusses their catering software platform during the 2009 Fast Casual Executive Summit in Dallas. MonkeyMedia Software was one of several sponsors of the Fast Casual Executive Summit in Dallas.




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Customer Relationship Management (CRM)-related articles and material on Fast Casual.

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