Case Study
How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
April 15, 2025
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy guests. By partnering with Ovation, Via 313 replaced scattered feedback tools with real-time, SMS-based surveys. The result? More responses, lightning-fast recovery, and data-driven decisions that improved staffing, boosted Google ratings, and saved over 2,000 guests.
About The Sponsor
Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
