eBook
Guide: How To Respond To Online Reviews
January 4, 2025
97% of consumers look at online reviews before making purchase decisions. That's a lot of eyes on your reviews, and crucially, your restaurant's responses! Let's talk about why and how you should respond to keep and gain the most customers.
Key sections include:
Why Respond to Reviews
Responding to Negative Reviews
Responding to Positive Reviews
Real Examples
Tools and Strategies
This guide is a step-by-step manual to help restaurants leverage customer reviews as a tool for growth, using Ovation's approach to guest recovery and feedback management.
About The Sponsor
Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
