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Frontline first: Connecting employee and customer experience for stronger results

January 1, 2026

Presented by

Every customer experience starts with your employees. When their voices are heard, supported, and understood, customer satisfaction rises—and so do your results.

See how linking employee and customer feedback can help you strengthen engagement, retain top talent, and create customer experiences that fuel long-term growth.

Explore the insights and steps you need to build a more connected, high-performing experience strategy.

About The Sponsor

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SMG

Delivering the future of Unified Experience Management®

SMG delivers the future of Unified Experience Management, turning BX, CX, and EX insights into real-time action through Ignite®, our AI-native platform, and a unique software with a service (SwaS) approach.

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