Brochure
Design experiences that earn loyalty from day one
April 15, 2026
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Did you know?
- 86% of consumers trust brands that invite them to co-create
- 30% lower turnover rate in early employment when employees help design onboarding programs
When people help build the experience, they’re more invested in the outcome. This allows brands to gather always-on feedback and stay close to the voice of the customer, resulting in stronger loyalty and higher returns.
SMG helps you design smarter experiences
Build vibrant, always-on communities: Engage directly with customers and employees in dedicated spaces that support both global audiences and niche markets. Get instant access to the people who matter most.
Facilitate collaboration and co-creation: Partner with customers and employees on product development, marketing campaigns, loyalty programs, process improvements, and more—ensuring every decision reflects real needs and preferences.
Nurture brand advocacy: Turn engaged customers into brand ambassadors who amplify your message through authentic, peer-driven storytelling and user-generated content.
Capture rich, multimedia insights: Gain deeper, more contextual feedback through photos, videos, and in-the-moment surveys, helping you understand customer sentiment beyond what traditional research can capture.
About The Sponsor
SMG
Delivering the future of Unified Experience Management®
SMG delivers the future of Unified Experience Management, turning BX, CX, and EX insights into real-time action through Ignite®, our AI-native platform, and a unique software with a service (SwaS) approach.
