Using the data, Bloomin’ Brands has been able to challenge its service providers to meet and exceed specific KPI goals such as:
- Reducing work order resolution times in terms of average days by 56%
- Increasing first-time service provider completion rate by 88% and check-in compliance rate by 123%
- Increasing on-time arrival rates for contractors at their job sites by 95% while increasing dispatch confirmation rate within one hour for urgent work orders by 105%
- Reducing negative feedback of service provider performance by 66% in just over one year
