Resources
Maximizing Efficiency with Managed Services
Outsourcing cash management processes can help overcome operational challenges, reduce risk, and increase bottom-line.
Presented by Cash Connect
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Top 30 Movers & Shakers in Catering 2025
The Top 30 Movers & Shakers in Catering 2025 recognizes the leaders redefining how restaurants win off-premise. These are the operators, technologists, and…
Presented by Lunchbox
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Small restaurants, big impact: Why mom-and-pop eateries still matter
Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…
Presented by Kraft Heinz
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Modern Food Compliance for Restaurants Made Easy
Label smarter, serve safer, and improve efficiency with linerless label solutions.
Presented by Star Micronics America
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Action plans in motion: A guide to turning insights into meaningful improvements
Transform customer experience insights into actionable strategies
Presented by Service Management Group
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Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI
Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…
Presented by Deputy Corporation
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Multi-location QSR brand unifies CX and EX data for actionable insights
Unified Experience Management® reveals the leadership factor driving top-tier performance
Presented by Service Management Group
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Smart Labeling for Growing Restaurants: Boost Speed, Accuracy & the Guest Experience
In this session, we showed how smarter labeling at every station helps you reduce errors, speed up service, and create a more consistent guest experience…
Presented by Star Micronics America
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Pollo Campero partners with SMG to deliver unforgettable customer experiences
The power of combining a tradition of service and hospitality with strategic customer experience management
Presented by Service Management Group
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5 reasons to use a single equipment supplier for new restaurant openings
Opening a new restaurant can be a chaotic process, but using a single equipment supplier can offer much-needed stability.
Presented by TundraFMP
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How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth
Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…
Presented by Ovation Up, Inc.
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4 standards for effective AI
How to evaluate AI tools to get better XM insights, faster
Presented by Service Management Group
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The blueprint for exceptional customer experiences
Your playbook for designing customer experiences that meet rising expectations
Presented by Service Management Group
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The anatomy of a successful employee experience
Learn practical ways to design an employee experience that improves culture, loyalty, and performance. Read our guide to see how intentional employee…
Presented by Service Management Group
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The anatomy of a successful brand experience
Practical tips to shape every touchpoint into a consistent, memorable experience
Presented by Service Management Group
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2025 Fast Casual Top 100 Movers & Shakers
This year, the exceptional caliber of leadership across the industry led to a slight adjustment in our numbers—we were compelled to recognize 100 brands and 2…
Presented by Elo Touch Solutions, Inc.
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Trend Report: Healthcare Beverage Innovation
Discover how hospitals are rethinking food and beverage service to support staff, patients, and visitors. Explore the rise of automation in healthcare…
Presented by Botrista Inc.
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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…
Presented by Ovation Up, Inc.
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Text Marketing That Works: Data-Backed Best Practices for Restaurants
We analyzed all marketing texts sent through Ovation’s platform in 2024 - 1.58 million - and identified key trends and patterns that separate high-performing…
Presented by Ovation Up, Inc.
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Maximizing Guest Retention
Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…
Presented by Ovation Up, Inc.
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