Fast Casual Nation
How Big Chicken is changing the franchise business
Big Chicken's Sam Stanovich stops by the Fast Casual Nation podcast to discuss how AI is changing franchise operations.
February 26, 2025
Sam Stanovich, Big Chicken's SVP of Franchise Leadership, joins hosts Paul Barron and Fast Casual Publisher Cherryh Cansler on Fast Casual Nation to reveal how the company is revolutionizing franchise development with AI-powered conversational applications that evaluate candidates based on values rather than just financials.
He also shares plans for AI implementation in equipment maintenance troubleshooting, the rollout of customer-facing kiosks featuring Shaquille O'Neal's personality and a potential voice integration in drive-thrus when the technology becomes available. It may be just a matter of time before Shaq's voice is the one asking customers if they want to order its latest menu item— Dunks — bite-sized pieces of boneless, white meat chicken that are larger than nuggets but smaller than tenders.
Stanovich also emphasizes the importance of training AI models to reflect brand values while predicting that the technologies will help level the playing field for emerging brands in social media marketing.
More From Fast Casual NationMore
Included In This Story
FastCasual.com - Marketing Opportunities
FastCasual.com is where restaurant professionals go to learn about the hottest trends and hottest brands in the industry. We offer a number of high-impact advertising opportunities to reach this highly targeted audience.
