Operations

Dave's Hot Chicken COO: Winning the Top 100, growing from 4 to 300 units

Join Restaurant Masterminds hosts Paul Barron and Cherryh Cansler as they sit down with Jim Bitticks, president and COO of Dave's Hot Chicken, to discuss taking home its second Fast Casual Top 100 award in three years and its explosive growth from four to over 300 locations in just years.

June 24, 2025

Join Restaurant Masterminds hosts Paul Barron and Cherryh Cansler as they sit down with Jim Bitticks, president and COO of Dave's Hot Chicken, to discuss taking home its second Fast Casual Top 100 award in three years and its explosive growth from four to over 300 locations in just years.

Discover how the brand built 3.6 million TikTok followers through authentic user-generated content, innovated with viral products like top-loaded shakes and cauliflower tenders, and maintained startup agility while scaling rapidly. From its organic social media strategy to its legendary marketing team led by industry veterans, learn the secrets behind one of fast casual's hottest success stories.

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