Staffing

Zaxby's hires chief people officer

Georgia-based Zaxby's has named Michelle Morgan as chief people officer. Provided.

May 11, 2022

Georgia-based Zaxby's has named Michelle Morgan as chief people officer, where she will elevate the brand's "People First" culture and strengthen guidance around its core values, CEO Bernard Acoca said in a company press release.

"Our values reinforce our everyday leadership behaviors, which are ultimately aimed to enrich lives," he said. "Michelle is a strong servant leader who will continue to work consistently to strengthen our foundational commitment to put our team members and franchisees first. Her long history with Zaxby's gives her a unique vantage point on people-related issues."

Morgan most recently served as executive vice president of culture and brand experience at Zaxby's and has been with the company for over 20 years. She started out as a front-line store cashier and grew into various leadership roles in operations and human resources. Morgan was instrumental in developing and implementing company-wide standards for diversity and inclusion, talent development, corporate citizenship and guest service.

"Michelle is known not only for her business acumen but for her courage in championing solutions, fostering collaboration, and advocating for people," Acoca said. "The guest experience will never exceed the employee experience, and in a time where a challenging but fun and inspirational environment is vital to a company's success, Michelle has proven that she can lead through our values while building talent and capability across the organization."

As chief people officer, Morgan will be responsible for optimizing recruitment, performance and professional development as well as elevating and reinforcing Zaxby's culture and aligning the mission with values, decisions and commitments.

"Zaxby's has the talent, the drive, and the vision to provide incredible opportunities for employees, franchisees, and communities across the country," said Morgan. "I am excited to lead the employee experience and ensure that we continue to 'enrich lives' through our support center, in the restaurants, through the guest experience and into the communities we serve."

Founded in 1990, Zaxby's has over 900 locations.