Staffing

WaBa Grill cuts network downtime with 'technology-in-a-box' solution

Provided

April 7, 2023

WaBa Grill is eliminating network downtime, which previously resulted in disruption and lost sales, by tapping Interface Systems' Restaurant Network-Technology-in-a-Box solution.

"Negotiating internet connectivity contracts with multiple providers was a persistent challenge for our franchise operators," Adam Kinsinger, director of IT, WaBa Grill, said in a company press release. "Our previous network service providers required employees at the location to troubleshoot hardware issues, a task they aren't trained for. We realized that franchisees deserved a better solution and that's when we decided to look for a managed service provider with innovative solutions."

The solution includes PCI-compliant network boxes that feature network and VoIP routers, firewall devices, WiFi access points and switches with 4G LTE wireless WAN backup.

"Interface's network and voice solution template is secure and scalable and makes it easy for our franchisees to take advantage of all the great technology with minimal effort," Kinsinger said.

To support the solution rollout, Interface also developed a customized WaBa branded microsite for new franchise operators to sign up for pre-approved technology solutions with special pricing and contract terms, as well as a suite of online resources such as best practices for installation guides for franchisees.

Waba has nearly 200 locations.