Technology

Taziki's testing customer-service enhancing technologies

Provided

April 18, 2022

Taziki's Mediterranean Cafe is testing ways to expedite the ordering process, improve menu visuals and instill the message that it will take care of its guests from arrival to departure. The chain, for example, is implementing mobile app ordering at three Nashville-area locations to allow guests to skip the line and send orders directly to the kitchen as they find a seat, according to a company press release.

Locations in Atlanta, Birmingham, Nashville and Richmond are testing menu boards with larger, more colorful visuals that will hang closer to the register. In addition to the boards, Taziki's is adding a QR code on its menu and front door, taking guests to an online version of the menu for them to view while waiting in line. At the Jeffersonville, Indiana, location, digital boards will showcase special offers, menu items and local happenings relevant to the specific market.

"We're excited to test these new technologies and work towards providing our guests with an exceptional guest experience," Taziki's CEO Dan Simpson said in the release. "While our Mediterranean values result in a colorful menu and affordable fare, they also mean a focus on community and celebration of life. We hope these new updates give our guests the best environment possible to find that community while they enjoy our delicious food."

In addition to its technological advancements, Taziki's is updating its table numbers to remind guests that it aims to serve them from walk-in to walk-out. The table numbers will feature text that reads — "Have a seat! We're here to serve...and clean. Kick back and relax. We'll bring your food out and clear the table when you're all done. At Taziki's, guests can come in knowing that they can enter, take a seat and let Taziki's provide a best-in-class experience."

Founded by Keith and Amy Richards in 1998, Taziki's Mediterranean Cafe is headquartered in Birmingham, Alabama, and has over 90 locations.