Red Robin Restaurants GE program to improve customer service

 

GE Commercial Finance, Franchise Finance has offered the fast casual restaurant chain Red Robin's operations team "At the Customer, For the Customer" (ACFC), an innovative program that brings the vast resources and management tools of GE directly to customers to enhance quality and customer service.GE Commercial Finance, Franchise Finance is a leading lender for the franchise finance market via direct sales and portfolio acquisition in the United States and Canada.

 

After much consideration the GE ACFC and Red Robin teams decided to tackle milkshake delivery as the first improvement. They quickly put Six Sigma --a data driven, fact-based approach, which identifies problems and then uses tools and statistics to improve business processes -- to work for Red Robin fast casual restaurants. The team was able to use the information gathered with Six Sigma and to come up with a positive resolution that thrilled both GE and Red Robin leaders.  And, now guests to this innovative fast casual dining restaurant are receiving better service and better milkshakes.