Technology

Punchh, Tattle upgrade partnership to provide guest feedback

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November 24, 2021

Tattle, a customer feedback technology platform built with an open API, has supercharged its Punchh Loyalty integration with Menu Item-Level feedback opportunities for restaurants integrated with Punchh. The feedback unlocks guest satisfaction insights at the "Food Quality" level, helping to identify menu items that impact guest satisfaction the most, Tattle CEO Founder Alex Beltrani said in a company press release.

"Menu Item-Level feedback builds on what we feel is already a best-in-class platform," he said. "The ability to dig into the nuances of each menu item ordered, and how they are leading to, or detracting from guest satisfaction, is a game changer. With Tattle's full integration with Punchh, we've been able to execute a seamless rollout, with restaurants across the country reaping the benefits."

Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.

At the heart of Tattle's Menu Item-Level feedback is understanding that each menu item can be negatively impacted by a variety of operational elements, meaning Tattle's analysis discovered that certain menu items are more prone to the accuracy or meal packaging issues but can still outperform from a food quality standpoint, according to the release.