Staffing

Penn Station announces 2 promotions

February 14, 2022

Penn Station East Coast Subs has promoted Lance Vaught from SVP of Operations to president and Craig Dunaway from president to COO.

"Penn Station is poised for major growth in the next five to seven years and these promotions were warranted and necessary to ensure our great team can continue to support our franchisees and the brand while we grow," Jeff Osterfeld, founder and CEO of Penn Station, said in the release. "Craig and Lance have been with Penn Station for a combined 39 years and both have an excellent track record and are very well respected in the industry and the franchise community. I know franchisees, and the brand as a whole, are in great hands as we move toward eventually having 600 locations."

Dunaway joined Penn Station as president in 1999. Before joining Penn Station Inc., he was a partner at the regional accounting firm of McCauley, Nicolas & Company in Louisville.

As COO, he will oversee the implementation of Penn Station's growth strategies while making sure the brand continues to invest in the infrastructure necessary to support this growth.

"We've always been an operationally centric brand," Dunaway said. "In 2019, we wanted to ensure we aligned our growth strategy with our operational capabilities. With the implementation of our PS 2020 menu and restaurant design, which positions the brand in consumers' minds for the next 15 years, we recognized it was time to execute a more aggressive growth strategy. We recruited a new Vice President of Development and Strategy and built an experienced development team in 2021. We're already seeing success from these strategic moves, and we have now aligned our entire team to support our aggressive growth."

Vaught joined Penn Station in 2006 as an area representative after two summer internships and moved into the area representative manager role and then director of operations before being promoted to vice president of operations in 2016.

"The determination displayed by our franchisees and the team at Penn Station Inc. pushed the brand to unprecedented levels of success despite the challenges caused by COVID, supply chain disruptions and labor shortages," Vaught said. "We experienced record sales and have approximately 100 new locations in our development pipeline heading into 2022 and beyond. Now is the time to ensure we are providing both new and existing franchisees the same superior level of support that has positioned the brand so well over the last 37 years. It is a great time for the brand and the future is incredibly bright."

Founded in Cincinnati, Ohio in 1985, the chain has over 310 locations in 14 states.