Technology
Ovation launches platform to help restaurants tackle online reputation crises
October 15, 2025
In a world where a single bad review can sink a restaurant's reputation, Ovation has created a platform to help brands fight back. Featuring integrated online reviews, business listings and social media into a single platform, restaurant managers now have the tools needed to protect their brand and improve operations, according to Renee Curtis, senior product manager at Ovation.
"These new capabilities make it easier than ever for operators to manage their reputation, understand their guests, and take action — all in one place," she said in a press release.
The platform ]aggregates online reviews from various sites, allowing managers to respond directly within Ovation using AI-suggested replies for faster, on-brand communication. The system also enables them to update business hours and information across more than 50 online directories, ensuring customers always have accurate information.
Beyond reputation management, the update includes reporting features that provide actionable insights. A Guest Recovery Report and an improved Heatmap help identify trends and opportunities, while a Survey GeoLocation feature detects where guests leave feedback, improving data accuracy.
A little help from friends
To ensure seamless data flow, Ovation has also launched integrations with Bikky, PAR and Oracle Simphony POS, providing deeper reporting and unified data for a more complete operational picture.
This release caps a year of innovation for Ovation, which also saw the introduction of Long-Form Surveys, Competitive Benchmarking and integrations with Paytronix, QU, Crisp POS, andOpus Training.
Looking ahead, Curtis stated, "As we look ahead to 2026, we're not slowing down. We're speeding up."
Included In This Story
Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
Qu
Qu is the restaurant technology company evolving POS, responsibly, for a more sustainable future. With the industry’s first unified commerce platform, Qu’s fully integrated products go beyond fragmented ordering and tech experiences to create healthier connections for restaurant operating teams and their many stakeholders.
Oracle
Oracle helps ambitious food and beverage providers transact in new ways, prioritize guests, and deliver great experiences. With Simphony Cloud, an open and extensible digital transaction platform, NetSuite for business management, and CrowdTwist for loyalty, thousands of operators worldwide automate operations and elevate personalized guest experiences with Oracle.
