Technology

Opus launches platform to convert customer feedback into training

Photo: Opus

July 22, 2025

Opus Training, a training operations platform for multi-unit brands, has launched a product that automatically converts customer feedback into targeted training recommendations for restaurant locations.

The Guest Feedback Integration works by connecting with a restaurant's existing customer feedback platform — starting with Ovation — allowing businesses to use customer insights to refresh training for specific teams, update outdated materials, and create training modules to address recurring issues.

"Integrating our guest feedback into Opus doesn't just fix our operational issues faster — it shows our franchise operators how our technology stack works together to make their stores better," Josh Halpern, chief business officer of Craveworthy Brands, said in a press release. "That mindset shift is gold for any franchise system."

Rachael Nemeth, CEO and co-founder of Opus, said the solution helps businesses act quickly on feedback.

"Most training programs stop at onboarding, but your guests never stop giving you feedback," Nemeth said in the release. "This integration finally lets businesses listen to that critical voice and act on it quickly."

According to Opus, early results from businesses using the platform have shown up to a 60% reduction in their top guest issue within 30 days of implementation.

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Ovation

How Great Restaurants Get Better - Guest Experience Management Platform

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.

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