Interactive Customer Experience (ICX) Summit

Kendra Scott, Farmer's Fridge, Bluestone Lane execs discuss technology, training at ICX Summit

August 14, 2023

Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they need to deliver that experience.

How to provide those tools will be the focus of "The Employee CX: How Technology, Training & Culture Can Create a Winning Combination," a session during the annual Interactive Customer Experience Summit, Sept. 11-13 in Charlotte.

Executives will explore the importance of investing in technology that not only helps train and communicate with staff but how it simplifies the jobs of employees, allowing them to offer a higher level of hospitality. They'll share their insights on how to create a tech-savvy customer experience that employees can deliver with confidence.

Panelists include:

• Amy Hom, COO & Chief People Officer, Bluestone Lane
• Cheryl Mills Knight, SVP of Brand & Culture, Kendra Scott
• Sarah Rigsbee, CFO, Farmer's Fridge
• Shelly Chandler, founder and principal strategist, EvolveCX Consulting

Register for the Summit here.