Technology

Joella’s Hot Chicken elevating CX with Tattle

Adobe

January 31, 2023

Louisville-based Joella's Hot Chicken, which has 14 locations, and Southern Classic Chicken, an 18-unit chain founded in Louisiana, have tapped Tattle, a customer feedback technology platform, to deepen their guest loyalty.

Built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, Tattle helps restaurants drive an increase in guest satisfaction, Tattle CEO and founder Alex Beltrani said in a company press release.

"Tattle's technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels," he said. "We're excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business."

"We value feedback here at Southern Classic Chicken and Tattle is the perfect platform for us to extract that information in a noninvasive way from our customers, and apply it back to our operations in an effort to get better," Tom Gerdes, a customer feedback technology platform, VP of Operations at Southern Classic Chicken, said in a company press release.

Additional Tattle integration benefits include:

Omni-channel guest satisfaction measurement across dine-in, takeout, delivery, drive-thru and curbside.
7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey.
Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
Leverages AI to identify and recommend high-impact operational categories for improvement across each location.
Automated location-level Monthly Objectives that result in 84% probability of guest satisfaction increase.
Incident Management System for guest recovery of 100% of guests using Apology emails and Oops! Card rewards.