Operations
Jinya Ramen Bar adding contactless pay
March 31, 2021
California-based Jinya Ramen Bar restaurant is working with NCR Corporation to add digital ordering and contactless payment options via QR codes, according to a press release.
Half of Jinya's 41 locations have transitioned to NCR Aloha Essentials, a bundle of software, hardware and services that includes 24x7 support, secure contactless payments, handheld point-of-sale capabilities and an eCommerce platform. The remaining locations are in the process of transitioning.
"The investment in Aloha Essentials is saving us a substantial amount of money, and the franchisees are happy with the profits and customers it's helping them gain," David Huang, senior manager of IT for Jinya Holdings, said in the release. "It's like getting a major facelift that provides our customers with an easy-to-use interface and a much better, safer experience."
With NCR Aloha Essentials, Jinya has online ordering capabilities that can be used for takeout and contactless orders or pay in the restaurant using a QR code, which has been a big hit with customers. For those picking up their orders, the solution has helped reduce wait times significantly.
Since the pandemic began, digital ordering channels have substantially increased throughout the restaurant industry. In 2020, NCR processed more than 354 million digital orders through its platform.
"Restaurants like Jinya Ramen Bar were smart, knowing they needed innovative technology to pivot to quickly meet diners' and employees' changing needs," Dirk Izzo, president, NCR said in the release.
