Technology
How to build, analyze and transform post-pandemic customer experiences
Customer expectations have evolved more in the past 18 months than in the past 10 years, thanks to technology changes and the coronavirus pandemic.
August 17, 2021
Customer expectations have evolved more in the past 18 months than in the past 10 years, thanks to technology changes and the coronavirus pandemic.
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| Jared Norris |
Health, safety, accessibility and intuitive customer journeys have all made an impact on what customers expect from a brand. In response, many restaurants have implemented new or expanded experiences such as curbside pickup, QR codes and other pandemic-led concepts.
Forrester's Jared Norris, senior vice president of operations, and Scott Compton, senior analyst, will explore how restaurant brands can transform the customer experience in the post-pandemic world in a free one-hour webinar taking place Sept. 2, hosted by Networld Media Group and sponsored by Chatmeter.
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| Scott Compton |
Join this webinar to learn:
- How to assess the effectiveness of the customer experience.
- Where to apply your digital transformation efforts.
- How to stay agile amongst changing customer expectations.
To register for the webinar, click here.
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