May 1, 2018
Frances Allen is replacing George Michel as CEO of Boston Market, according to a company press release.
Allen joins Boston Market from Jack in the Box, where she has served as president since October 2014. Prior to Jack in the Box, she spent four years as EVP and CMO of Denny's, helping lead the brand's turnaround through the "America's Diner" repositioning, according to the release. Prior to that, she played a pivotal role elevating the Dunkin' Donuts brand from a regional to a national brand and has also held leadership roles with Sony Ericsson Mobile Communications, PepsiCo and Frito-Lay.
"Serving as CEO of Boston Market has been an honor and the highlight of my career," said Michel, who is retiring from the brand after eight years as CEO. "I would like to thank the entire team for their tireless effort and commitment to making Boston Market a success and a great place to work. Frances is both a strategic and operational leader and I am confident that Boston Market will benefit greatly from her deep experience and expertise."
Allen said she is delighted to lead Boston Market into its next chapter of strategic growth, brand building and culinary innovation.
"No other restaurant concept is more responsible for the rising popularity of rotisserie cooking and we see significant runway for further building the Boston Market brand," she said. "I am proud to lead a team whose top priority is serving high-quality, delicious, healthy and affordable home-style rotisserie meals to our guests."
An English native, Allen grew up in the town of Basingstoke. She graduated from the University of Southampton in 1983, studying math and actuarial sciences, and briefly served as an officer in the Royal Army Corps, attending Officer Training at Sandhurst Military Academy. She started her career in advertising in London before moving to Asia and then the U.S.