News

Einstein Noah deploys enterprise IT platform

April 28, 2014

ServiceNow, an enterprise IT cloud company, and Cloud Sherpas, a provider of cloud advisory and technology services, have been selected by Einstein Noah Restaurant Group Inc. to provide service management within its IT, HR, marketing and real estate departments.

According to a news release, the automation of enterprise-wide services has improved end-user support processes at the company's restaurants nationwide.

Einstein's IT organization supports corporate incident management and approximately 500 restaurants throughout the U.S., doing business as Einstein Bros. Bagels, Noah's New York Bagels and Manhattan Bagel Company. Prior to implementing the ServiceNow suite, end-user support at Einstein Noah was challenging from a reporting and end user experience perspective, the company said.

"We were using paper and fax to submit service requests and an offline legacy software product to capture and monitor them. Reporting was impossible and visibility into incident status was extremely limited. ServiceNow has enabled us to automate key processes and speed service request fulfillment. We now have a centralized resource for IT service management that spans our entire organization, saving us countless hours and significantly increasing visibility into IT service operations. In addition, we are already relying on ServiceNow to automate key processes beyond IT," said Brian Kenfield, project manager at Einstein Noah Restaurant Group.