Technology

Dave's Hot Chicken taps Qu to upgrade guest experiences

Photo: Dave's Hot Chicken

November 12, 2024

A week after announcing it was teaming up with Ovation to collect customer feedback, Dave's Hot Chicken is enhancing operational capabilities with the integration of Qu's unified commerce platform. Designed to streamline the brand's network, Qu's real-time data management and offline resiliency with Edge computing provide a critical upgrade to the brand's in-store processes, ensuring seamless operational and guest experiences across locations.

"Qu has been a game-changer for us because it provides an easy-to-connect API that allows us to push and pull data in real-time," Leon Davoyan, CTO of Dave's Hot Chicken, said in a company press release. "Its flexibility and stability enable us to focus on creating a better guest experience. We now have the foundation to push forward with even more technological advancements to ensure we stay competitive and grow efficiently."

Qu introduces a flexible, API-friendly system that enhances store-level stability and operational efficiency, particularly when scaling menu updates and managing data flow. Dave's Hot Chicken recently experienced some of Qu's benefits during the opening of its New Jersey location, where the staff leveraged Qu's offline processing capabilities to keep orders flowing despite network issues, Davoyan said. At another restaurant opening in Conyers, Georgia, co-owned by R&B star Usher, the system managed over $20,000 in sales on the high-profile opening night and celebrated with drones and fireworks. Dozens of locations are already operating with Qu, and a full rollout is underway.

"We're incredibly excited to be working with Dave's Hot Chicken, helping to solve their immediate stability and flexibility challenges while building an IT infrastructure to support their long-term and future technology initiatives," Niko Papademetriou, Qu co-founder said in the release.

Qu allows Dave's to be much more competitive, said Davoyan.

"Now that we have a solid foundation with POS and KDS, there's going to be a lot of innovation focused on the guest ordering and pickup processes as we look to drive more convenience for guests," he said.

Founded in 2017, Dave's Hot Chicken has sold the rights to over 1,000 franchise locations in the U.S., Europe, the Middle East and Canada. It will open more than 70 locations this year.

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Qu

Qu is the restaurant technology company evolving POS, responsibly, for a more sustainable future. With the industry’s first unified commerce platform, Qu’s fully integrated products go beyond fragmented ordering and tech experiences to create healthier connections for restaurant operating teams and their many stakeholders.

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