Delivery

Customers still leaning on third-party delivery

provided by App Annie

June 1, 2021

Although dining in is back in full swing, customers are still relying heavily on contactless delivery, according to an analysis from App Annie, a mobile data and analytics provider, that revealed that food and grocery delivery app use was still increasing.

DoorDash ranked No. 1 among food and drink apps in April 2021 in the U.S. and received 2.1 million new downloads, a continuation of the company's top ranking in Q1 2021 by downloads in the US.

Other findings include:

• Consumers who used weeknight dinner delivery also used grocery delivery services. In fact, 10% of US DoorDash users on iPhones also used Instacart.
• Additionally, Walmart InHome Delivery consistently ranked in the top 200 food and drink apps by daily iPhone downloads during the pandemic.
• A mix of grocery delivery, food delivery and QSR apps top the downloads charts in China, Japan and South Korea. KURASHIRU, a cooking app ranked No. 3 by Food and Drink downloads in Japan in Q1 2021, ahead of any fast food app.

"Despite many consumers enjoying restrictions being lifted and indoor dining reopening, we are still seeing a spike in both food and grocery delivery app usage the past few months," Lexi Sydow, head of Marketing Insights, App Annie, said in a company press release. "Food and grocery delivery apps are a package deal that's here to stay."