Operations

Burgerville, FlyBuy partner to offer real-time curbside pickup

Image courtesy of Burgerville

February 26, 2021

Burgerville, a Pacific Northwest restaurant that serves burgers, fries, and shakes made with ingredients sourced from local farmers, ranchers and producers, recently partnered with FlyBuy Pickup for the handling of all its off-premise orders and curbside pickup.

"FlyBuy has changed our whole business," Stacey Chapman, director of marketing at Burgerville said in the release. "Our volume in drive-thru and curbside had become so high that our crew had a hard time keeping up. FlyBuy makes it simple for our staff, enabling them to do what they do best: serve our delicious food to the customer right when they arrive, with no wait."

To initiate FlyBuy Pickup, the customer uses the Burgerville app through Google Play or the App store, places an online order which alerts the restaurant staff. The staff then alerts the FlyBuy app, and when the order is ready, staff meet the customer/delivery driver with the order at a curbside zone.

After launching FlyBuy, customer wait times have been lower and the restaurant's loyalty program has increased.

"You don't have to be a 3,000-store chain to have state-of-the-art technology to provide your guests a great experience," Jeff Baskin, chief sales officer, FlyBuy said in the release. "As they[Burgerville] shifted to an entirely digital ordering model, it was imperative that they added technology to their existing curbside solution to completely eliminate friction for both the staff and the customer. FlyBuy makes it simple and eliminates all guesswork inside the store and at the curb. Burgerville has a great team and implemented FlyBuy's technology seamlessly and extremely fast."

Burgerville is headquartered in Vancouver, Washington, and has a 40-restaurant chain throughout Oregon and Washington Northwest locations. The company also supports nearly 1,000 Northwest farms, ranches, and food producers through its supply chain.