Technology

Black Rock Coffee upgrades tech stack

April 15, 2024

Portland, Oregon-founded Black Rock Coffee Bar has tapped Revel to upgrade its POS platform, which includes the implementation of Revel's advanced kitchen display system and Mobile Order Takers, a line buster tool to keep lines flowing and avoid losing sales due to lengthy wait times.

"Revel provided world-class service and support throughout the implementation process, which empowers us to get 130 locations up and running well ahead of schedule, and in only a few months," Derek Tonn, vice president of analytics at Black Rock Coffee Bar, said in a company press release. "With Revel, we now have our preferred tech stack that enables us to streamline operations and deliver the best possible guest experience, while also having the right data at our fingertips to continually improve our performance."

"Black Rock Coffee Bar has been a tremendous partner to collaborate with, which is the primary reason our implementation went so smoothly," Chris Lybeer, chief strategy officer at Revel Systems, said in the release. "Revel is committed to delivering a platform that is open and allows our customers to execute their technology roadmap. Given the constantly evolving technology landscape for restaurants, our Revel platform provides innovative brands like Black Rock Coffee Bar the freedom to evolve in the ways they desire, allowing them to choose preferred solutions from specialists and industry leaders."

Revel Data Connector also enables Black Rock to use its preferred business intelligence tools to build custom reports using data from all establishments. It offers a seamless way to access a visual view of their business and how it is operating. The data has multiple dimensions and metrics that Black Rock can utilize to build actionable reports to inform critical business decisions, according to the release.

Revel is an open cloud order management platform.

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Revel Systems is an open cloud order management platform at the heart of our clients’ business. Through flexible architecture and open API, Revel ensures brands have the freedom they need to design a full tech stack that meets their needs, enabling them to provide an unmatched customer experience, diversify revenue streams, and scale with ease.

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