Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

SSIS: Gong cha's digital transformation, a conversation with Rebecca Kahn

by Sandra Carpenter — Editor, Networld Media Group

In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha's Rebecca Kahn to discuss…

Coolgreens, Cash2Bitcoin among execs discussing profitability strategies at SSIS

December 5, 2022

With more sales channels reaching out for the consumer's dollar, convenience services has become more competitive than ever, and operators can no longer count…

Don’t miss this SSIS session: New Markets for Kiosks

November 30, 2022

Kiosks have been around for decades, but a variety of industries are embracing them now more than ever. Brands and retailers are finding that self-service…

Time to invest in pickup locker kiosks?

November 15, 2022

After the pandemic forced tens of thousands of retailers to invest in buy-online-pick-up-in-store platforms, technology providers responded with a wealth of…

Time to invest in pickup locker kiosks?

November 1, 2022

As e-commerce has increased, more retailers are introducing pickup lockers, and technology providers have introduced a wealth of locker systems to allow…

How to use category management in micro markets, vending

October 31, 2022

Retailers and convenience services operators have been able to finetune their product category management thanks to improved data collection technology. Such…

Mobile pay and self-serve kiosks: Partners or competitors?

October 18, 2022

As mobile order-and-pay options expand for consumers, some believe the role of self-serve kiosks may lessen, while others think they are more important than…

Inspire Brands: Anatomy of a technology transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi of Inspire Brands shared the learnings the organization has uncovered over the last two years and the highlights of its companywide digital…

Groundbreaking research to be presented at Self-Service Innovation Virtual Summit

July 28, 2020

E.J. Kritz How can self-service meet changing customer needs?

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…