6 things from the 2018 Mobile CX Summit

by Will Hernandez — Editor, NetWorld Media Group

Here are 6 quotes from attendees of The Mobile CX Summit of 2018.

Why Shake Shack customers pushing back against Danny Meyer's cash-free plan

by Will Hernandez — Editor, NetWorld Media Group

Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one…

Former Papa Murphy's CDO: Ask 3 questions before investing in tech

by Will Hernandez — Editor, NetWorld Media Group

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…

Restaurants realizing importance of mobile payments and loyalty

by Will Hernandez — Editor, NetWorld Media Group

Loyalty and order-ahead-and-pay are becoming the standard in the industry.

What restaurateurs can learn from Starbucks' mobile ordering challenges

by Will Hernandez — Editor, NetWorld Media Group

Starbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds to this challenge is something…

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Restaurants chase Uber for a better mobile customer experience

by Will Hernandez — Editor, NetWorld Media Group

The editor of Mobile Payments Today discusses how the ride-sharing service comes up a lot during discussions about personalization and customer interaction.

Restaurant industry tentatively embraces emerging mobile technology

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today Editor Will Hernandez went to the National Restaurant Association Show for the first time to get a look at how restaurants are connecting…

EMV is here: Now what?

by Will Hernandez — Editor, NetWorld Media Group

The liability shift hit Oct, 1, but there's still a lot of work to be done to get consumers and merchants ready for the new payments environment.

CONNECT: Why restaurants aren't deploying beacons

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with restaurateurs and retailers today.

Here's two new mobile POS developments you'll want to keep an eye on

by Will Hernandez — Editor, NetWorld Media Group

In the market for a new mobile POS? Prefer the Windows 8.1 operating system? You've got some new options on the market.

Leveraging mobile payments and customer experience

by Will Hernandez — Editor, NetWorld Media Group

How does mobile technology fit into the overall customer experience when consumers interact with their favorite brands?

Forget Apple: Starbucks wants to rule mobile payments

by Will Hernandez — Editor, NetWorld Media Group

October 31, 2014

United States consumers made $1.3 billion in mobile payments in 2013 and the coffee retailer accounted for over 90 percent of those purchases.

Apple Pay explodes onto the scene

by Will Hernandez — Editor, NetWorld Media Group

Apple intros mobile wallet capabilities that combine NFC, Passbook and Touch ID. Company has support from banks, major card issuers and retailers.

The Starbucks mobile wallet: Will fantasy become reality?

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today Editor Will Hernandez believes robust rewards could help such an initiative take off.

LevelUp's new StartUp program aimed at limited-service restaurants

by Will Hernandez — Editor, NetWorld Media Group

Consumers don't become comfortable making mobile payments until their third transaction.

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.